Residential Program Manager
Job Description
Residential Program Manager
About the Role
We’re seeking a Residential Program Manager who leads with compassion, communicates with confidence, and ensures high-quality, person-centered care.
In this role, you’ll oversee host home placements, family caregivers, and supported apartment services—supporting adults with intellectual and developmental disabilities in safe, respectful, and compliant environments.
This is a leadership position for someone who thrives in a fast-paced, people-centered environment and can balance relationship-building with accountability and compliance.
To be considered for this role, you must complete the Culture Index Survey (link here). This is not a test - there are no right or wrong answers. It helps us build well-balanced teams and match people with roles where they can thrive.
What You’ll Do
- Oversee residential services and ensure compliance with all state and federal regulations (HCPF, CDPHE, etc.)
- Oversee daily operations of an 11-bed Assisted Living Facility
- Supervise, coach, and support residential team members, setting a positive and accountable team culture
- Serve as a key point of contact for families, providers, case managers, and external partners
- Conduct unannounced home visits to ensure health, safety, and quality standards are met
- Maintain accurate documentation and prepare reports for audits, court hearings, and reviews
- Support and retain residential providers through mentorship, training, and ongoing communication
- Respond to emergencies and provide direct support as needed to ensure continuity of care
- Collaborate with interdisciplinary teams to support person-centered plans and client outcomes
- Ensure services are delivered in alignment with individual needs, rights, and safety standards
- Hire, train, and manage team members within the program
What You Bring
- Bachelor’s degree preferred (or equivalent experience)
- At least 2 years of experience in human services, case management, or a related field
- Experience supporting individuals with intellectual and developmental disabilities preferred
- Strong leadership, communication, and problem-solving skills
- Ability to manage multiple priorities and respond effectively in crisis situations
- Valid driver’s license and reliable transportation
- Willingness to obtain and maintain required certifications (CPR, First Aid, Medication Administration, etc.)
What Sets You Apart
- You lead with empathy while holding clear boundaries
- You stay calm under pressure and make thoughtful, informed decisions
- You’re highly organized and detail-oriented with documentation and compliance
- You’re passionate about supporting individuals in living meaningful, independent lives
Why Join Us
- Meaningful work that directly impacts people’s lives
- Supportive, team-oriented culture
- Opportunities for growth and leadership development
- A role where your voice and leadership truly matter
Health & Financial Benefits:
- Flexible Paid Time Off
- Medical Insurance including Dental and Vision
- Postpartum Wellness Package
- Hospital Indemnity Benefit
- Flexible Spending & Dependent Care Accounts
- Monthly Employer Contribution to Dependent Care Accounts
- Accident & Short Term Disability Insurance
- 100% Employer Paid Life & Voluntary Term Life Insurance
- Pet Insurance
- Mileage Reimbursement
- Cell Phone Reimbursement
- Discounted Cell Phone Plans
- 401k With Up to 4% Match
Wellbeing Benefits - Only at Sample Supports:
- Employee Assistance Program with Free Mental Health, Legal, and Financial Resources
- Monthly Wellness Seminars
- Paid Professional Development & Certification Opportunities
- Free Clinical Supervision for Qualified Degrees
- Annual Anniversary Gifts & Celebrations
- Bonus Opportunities for All Positions
- Dream Project - See Our Dreams Here!
- 5 & 10 Year Anniversary Trips - See the Trips Here!
- Virtual Sleep Training & Night Nanny Services for Eligible Parents
- Tenured Discount Codes with Happy Vacation Homes
- Weekly Meal Services for Eligible New Parents
- Supplemental Parental Leave Pay for Qualified Employees
