Hospital Telephone Operator
Job Description
Title: Telephone Operator
Location: 550 1st Ave NY 10016- 5x a week onsite
Duration: 12 month contract (extensions)
Rate: $21-$24
Interview Process: 2 virtual rounds
Schedule: Rotating shifts based on organizational need:
- Monday-Wednesday: 8:00 AM - 4:00 PM
- Thursday-Friday: 11:00 AM - 3:00 PM
- Saturday-Sunday: 3:00 PM-11:00 PM
This role may also require working holidays.- 35 hour work week
Job Description
Insight Global Health is seeking a Telephone Operator for a large healthcare organization in New York City. This individual will serve as the first point of contact for internal and external customers calling the main phone line 24 hours a day, 7 days a week, 365 days a year.
The Telephone Operator team is often the first point of contact for patients and family members, making service excellence essential. Operators are expected to create a positive experience by answering all calls with a "voice with a smile."
Responsibilities include operating telephone switchboards, dialing or pressing buttons to make connections, responding to directory assistance inquiries, locating the appropriate department, individual, or service, and handling patient information requests.
This individual will also respond to both clinical and non-clinical emergencies, including:
- Trauma Level 1 & 2
- Rapid Response Team (RRT)
- Cardiopulmonary Arrest (CPA)
- Stroke
- STEMI
- Surgical Airway
- Fire Safety Alert
- Infant/Pediatric Security Alert
- Immediate Evacuation
- Active Shooter
- Other emergency response situations
Additionally, they will monitor the New York City Hospital Radio for major incident notifications and relay information to the EM+ER team and the AOC.
Required Skills & Experience
- 1+ year of experience as a Telephone Operator for an enterprise-level company
- Proven ability to handle a high volume of calls efficiently
- Excellent telephone communication and customer service skills
- Strong knowledge of Microsoft Windows-based applications
- Excellent customer service skills and ability to interact with clients
