Field Service Technician

The Field Service Technician installs, services, troubleshoots, and repairs custom-built industrial machinery, including electronic and hydraulic bending machines, tube cut-off machines, expanding machines, fin lines, and dies. This role provides hands-on technical support for machine installations, maintenance, upgrades, repairs, and customer training at customer facilities. The position requires frequent domestic and international travel, with approximately 50% of time spent on the road.

• Install, commission, and start up new industrial equipment at customer sites, ensuring machines operate safely and efficiently.
• Perform troubleshooting and repair of electronic, hydraulic, and mechanical components on custom-built machinery.
• Conduct preventive maintenance, adjustments, and upgrades on bending machines, tube cut-off machines, expanding machines, fin lines, and dies.
• Read and interpret blueprints, schematics, and technical documentation to diagnose issues and complete repairs accurately.
• Assemble machinery and related components, ensuring proper alignment, calibration, and functionality.
• Provide on-site technical support to customers, resolving mechanical, electrical, hydraulic, and pneumatic problems in a timely manner.
• Train customer personnel on proper machine operation, maintenance procedures, and basic troubleshooting techniques.
• Document service activities, repairs, and parts used, and communicate findings and recommendations clearly to customers and internal teams.
• Work independently in the field, managing schedules, travel, and priorities to meet customer needs and project deadlines.
• Maintain a strong customer service focus, representing the company professionally while working at domestic and international customer facilities.

• 3–5 years of experience troubleshooting and repairing industrial machinery.
• Hands-on experience with machine maintenance, assembly, and installation.
• Proven experience commissioning and starting up new equipment.
• Basic electrical knowledge related to industrial machinery and equipment.
• Ability to read and work from mechanical drawings, blueprints, and basic electrical schematics.
• Strong troubleshooting skills across mechanical, electrical, hydraulic, and pneumatic systems.
• Effective verbal and written communication skills for interacting with customers and internal teams.
• Customer service orientation, with the ability to build rapport and manage customer expectations.
• Ability to work independently in the field and solve complex technical problems with minimal supervision.
• Willingness and ability to travel domestically and internationally approximately 50% of the time.

• Bachelor’s degree is preferred but not required.
• Experience with electrical design or documentation tools such as AutoCAD or EPLAN.
• Hands-on experience working with hydraulics and pneumatics in an industrial environment.
• Ability to read and understand basic wiring diagrams and electrical schematics.
• Prior experience as a maintenance technician or in a field service role supporting industrial equipment.
• Strong assembly, machining, and mechanical aptitude.
• Demonstrated ability to provide customer training and explain technical concepts clearly.

The role begins with 6–12 months of on-site training at the main facility in Sturgis, providing extensive hands-on exposure to the company’s custom-built machinery and processes. After training, Field Service Technicians typically work 40–45 hours per week, with approximately half of their time spent traveling to customer sites. Travel includes both domestic and international destinations, with trips generally not exceeding 10 days at a time, except for certain international assignments. While traveling, technicians receive overtime pay at 1.5x, and flights and hotels are expensed and covered. A daily food allowance is provided while on the road. The company operates with the stability and resources of a larger organization while maintaining a close-knit, family-oriented culture. Work is primarily performed in industrial and manufacturing environments at customer facilities, requiring comfort with machinery, tools, and technical equipment, along with appropriate work attire suitable for shop and plant settings.

This is a Contract to Hire position based out of Sturgis, MI.

The pay range for this position is $30.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Sturgis,MI.

This position is anticipated to close on Aug 24, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.