Dispatcher

One of Swoon's clients in the Heating & Cooling space is hiring a Dispatcher to join their team out of Capistrano Beach, CA!

The goal with this hire is to add someone specifically focused on dispatch, technician accountability, scheduling efficiency, and keeping the day-to-day operation running smoothly.

This person will be highly involved with the technicians and should be someone they can interact with throughout the day and rely on to help coordinate the administrative side of their jobs.

Key Responsibilities

• Own and organize the daily schedule for service technicians.
• Dispatch and route technicians efficiently based on location, job requirements, and availability.
• Maximize technician productivity and efficiency throughout the day.
• Ensure technicians are assigned to the correct jobs and have the information they need.
• Communicate with technicians throughout the day and help address scheduling or job-related issues.
• Check in with technicians after jobs to ensure all required steps have been completed.
• Make sure technicians have submitted required quotes, photos, documentation, and other job information.
• Hold technicians accountable for completing administrative requirements associated with their jobs.
• Make outbound calls to customers.
• Communicate with customers regarding scheduling, updates, and other needs.
• Prepare estimates.
• Assist with some Accounts Receivable responsibilities.
• Fill in across different areas of the business as needed.
• Serve as the go-between for customers and field technicians.
• Help identify and resolve issues before they become larger problems.

Ideal Personality / Culture Fit

The biggest requirement is someone who can hold people accountable while still being a positive and collaborative member of the team.

Wise Owl's staff has a range of personalities, from introverted to extroverted. They need someone who is:

• Energetic and engaged
• Team-oriented and willing to help wherever needed
• Comfortable interacting directly with technicians
• Comfortable holding people accountable
• Organized and proactive
• Able to manage multiple priorities throughout a busy day
• Customer-service oriented
• Comfortable dealing with unhappy or frustrated customers
• Professional and respectful
• Dependable and responsive
• Someone who wants to become part of a close-knit team

This person needs to be able to act as the bridge between customers and technicians, balancing the needs of both sides while keeping the operation moving.

At Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.

Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.

Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.