Medical Records File Clerk

HILLVIEW MENTAL HEALTH CENTER, INC.

Medical Records Clerk
Job Description

Department: Health Information Management

Reports To: Health Information Supervisor / Operations Manager

FLSA Status: Non-Exempt

Hillview Mental Health Center

Position Summary

The Medical Records Clerk is responsible for maintaining the integrity, confidentiality, and accuracy of client health records. This position prepares, organizes, scans, indexes, files, retrieves, and maintains electronic and paper medical records while ensuring compliance with HIPAA, Medi-Cal, DHCS, LACDMH, and agency standards. The Medical Records Clerk supports clinical and administrative staff by ensuring timely access to accurate health information.

Essential Duties and Responsibilities

· Prepare, organize, file, and maintain client medical records.

· Retrieve medical records for authorized clinical and administrative staff.

· Scan, index, and upload documents into the Electronic Health Record (EHR).

· Review records for completeness, accuracy, and required documentation.

· Process medical record requests in accordance with HIPAA and agency policies.

· Maintain strict confidentiality of protected health information.

· Assist with audits, quality assurance reviews, and record retention activities.

· Verify demographic and billing information for accuracy.

· Respond professionally to internal and external record requests.

· Perform other administrative duties as assigned.

Minimum Qualifications

· High School Diploma or equivalent required.

· Minimum one (1) year of medical records, health information, or medical office experience preferred.

· Knowledge of HIPAA confidentiality requirements.

· Experience with Electronic Health Records preferred.

· Valid California Driver License preferred.

Bilingual preferred

Knowledge, Skills & Abilities

· Excellent organizational and filing skills.

· Attention to detail and accuracy.

· Strong customer service and communication skills.

· Proficiency in Microsoft Office and data entry.

· Typing speed of at least 40 words per minute.

· Ability to manage multiple priorities in a fast-paced healthcare environment.

Benefits

· Competitive salary

· Medical, Dental, Vision, Life Insurance

· 401(k) Retirement Plan

· Paid Holidays, Vacation, and Sick Leave

· Professional Development Opportunities

Overview
Group meeting at HillviewServing more than 2,000 clients, Hillview Mental Health Center empowers individuals affected by mental illness to flourish and live productive, fulfilling lives. Our staff of psychiatrists, nurses, clinicians, recreational therapists and case managers work collaboratively to provide individually tailored services for our clients. These services can include medication evaluation and treatment, individual or group therapy, case management, substance abuse treatment and crisis management.

In all of our interactions, we treat our clients with dignity and compassion, helping them to identify their needs and goals and maximize their strengths.

We understand that our clients have practical needs that affect their ability to recover and thrive. We work closely with government and nonprofit agencies to help our clients obtain housing, transportation, schooling, employment and other supportive services. Hillview Village, our permanent housing complex, provides a welcoming home to 85 low income, chronically homeless clients.

Mental illness impacts all facets of life. Without treatment, individuals may cope by engaging in unsafe and unhealthy behaviors such as substance abuse and crime. We have expertise in helping clients who suffer from drug or alcohol abuse, as well as in assisting those newly released from jail or prison to successfully re-enter society.