Revenue Cycle & Accounts Receivable Specialist

Position Summary

Bridgeview Clinical Services is seeking a dependable, detail-oriented** Accounts Receivable Specialist** to join our growing team. This position is responsible for overseeing client accounts, outstanding balances, collections, payments, payment plans, and account reconciliation.

The ideal candidate is organized, comfortable communicating directly with clients regarding financial matters, and able to identify and resolve account discrepancies. This individual will work closely with our billing and administrative teams to ensure client accounts are accurate and outstanding balances are addressed in a timely manner.

Key Responsibilities

• Review accounts receivable and outstanding client balances.
• Monitor aging accounts and identify balances requiring follow-up.
• Contact clients regarding outstanding balances and past-due accounts.
• Collect payments and assist clients with resolving account balances.
• Establish and monitor approved client payment plans.
• Follow up on declined or unsuccessful credit card payments.
• Reconcile client accounts and payments.
• Investigate payment discrepancies and account errors.
• Review client accounts to ensure payments have been properly applied.
• Answer client questions regarding balances, payments, statements, and account activity.
• Document all collection and payment-related communication.
• Identify accounts that meet criteria for referral to collections.
• Coordinate collection activity according to company policies and procedures.
• Communicate with the billing team regarding insurance payments, adjustments, denied claims, and account discrepancies.
• Work collaboratively with administrative staff to resolve client account concerns.
• Maintain accurate tracking of outstanding balances, payments, payment plans, and collection activity.
• Generate and review accounts receivable reports.
• Maintain confidentiality of client financial and health information in accordance with HIPAA.
• Escalate complex or unresolved account concerns to leadership.
• Complete additional revenue cycle and financial account duties as assigned.

Qualifications

• Minimum of 2 years of experience in accounts receivable, medical billing, collections, healthcare finance, or a related field preferred.
• Behavioral health or healthcare billing experience strongly preferred.
• Experience communicating with clients regarding outstanding balances and payment arrangements.
• Experience with account reconciliation and payment posting.
• Knowledge of insurance billing and revenue cycle processes is preferred.
• Experience with SimplePractice or another electronic health record/practice management system is a plus.
• Proficiency with Microsoft Excel, Microsoft Office, and electronic tracking systems.
• Strong attention to detail and accuracy.
• Excellent organizational and follow-up skills.
• Professional and compassionate communication skills.
• Comfortable having difficult but respectful conversations regarding outstanding balances.
• Ability to work independently while collaborating with billing, administrative, and leadership teams.
• Ability to maintain strict confidentiality.
• Proficiency with Microsoft Excel, Microsoft Office, data entry and electronic tracking systems

What We Are Looking For

We are looking for someone who takes ownership of accounts from beginning to resolution. This person should be comfortable identifying a problem, researching the account, communicating with the appropriate individuals, following up, and ensuring the issue is resolved.

The successful candidate will be organized, persistent, professional, accurate, and client-focused while understanding the importance of maintaining a healthy revenue cycle for the organization.

Join Our Team

Bridgeview Clinical Services is a growing behavioral health organization committed to providing quality mental health services to the communities we serve. We are looking for a team member who can help strengthen our financial operations while treating every client with professionalism, dignity, and respect.

Apply today to join the Bridgeview Clinical Services team.