Patient Care Coordinator
Job Description
Patient Services Representative
Location: 8080 State Hwy 121, Suite 300, McKinney, TX 75070
Schedule: 7:50 AM – 5:00 PM
Pay Rate: $19.00/hour
Employment Type: Non-IT Contractor (Onshore) — Contract-to-Hire
Contract Period: 08/30/2026 to 10/30/2026
Segment: Optum Care Delivery
Minimum Education: High School Diploma/GED or equivalent
Certification Required: None
Position Overview
Our clinic is seeking a Patient Services Representative to join a team of 8 PSRs who serve as the first point of contact for patients, primarily managing incoming phone calls along with front-desk and administrative support duties. This role is essential to ensuring a smooth, professional, and welcoming patient experience from the moment they contact or enter the office.
This is a contract-to-hire position, with an initial contract period from 08/30/2026 to 10/30/2026, with potential for conversion to a permanent role based on performance and business need.
Key Responsibilities
- Answer incoming phone calls and route or resolve patient inquiries promptly and professionally
- Greet and check in patients, ensuring a positive front-desk experience
- Accurately enter and update patient information in the EMR system (eClinical)
- Schedule, confirm, and manage patient appointments
- Verify insurance information and collect necessary patient documentation
- Maintain a clean and organized lobby/waiting area (shared rotation among the full team)
- Communicate clearly and courteously with patients, providers, and staff
- Support general administrative and office tasks as needed
Ideal Candidate Background
- Prior healthcare or medical office experience preferred
- Ability to learn EMR systems (eClinical) quickly
- Demonstrated excellent customer service skills
Required Skills/Experience
- Minimum 2 years of solid customer service experience
Preferred Skills/Attributes
- Bilingual in Spanish (at least 1 of 2 selected candidates must be bilingual in Spanish)
- Polished, professional appearance and presentation
Dress Code
Business casual required. Slacks and a shirt/blouse; no sandals or t-shirts. Nails must be kept short. Please avoid wearing strong or overpowering perfumes/colognes.
Interview Process
In-person interview(s).
Allmed is a National Staffing and Recruiting company offering short and long term staffing solutions.
We have been serving large Fortune 100 companies and providing career opportunities to job seekers for over 25 years. We specialize within the medical and healthcare industries offering temporary and permanent placement options. Our team takes the time to recognize, assess and listen to the goals of both our clients and employees. Our team is dedicated to providing the highest quality services and best qualified medical professionals throughout the United States. We stand by our promise and guarantee success and satisfaction between our clients and employees.
