Collections & Customer Service Rep

Job Summary

A growing organization in the vacation ownership, hospitality, and property management space is seeking a Bilingual Collections & Customer Service Rep to join its Maitland, FL team. This temp-to-hire opportunity is ideal for a professional who is comfortable handling past-due account conversations with empathy, confidence, and a solution-focused approach.

In this role, you will support customers with mortgage, HOA, and maintenance fee balances while helping resolve account questions, payment concerns, and delinquent balances. The team environment is professional, collaborative, and performance-driven, with supportive leadership and cross-functional partnership across customer service, accounting, finance, and servicing teams.

This is a strong opportunity for candidates with collections experience, call center experience, or a background in sales and customer service who are looking to build a long-term career path in a stable, customer-focused environment.

Key Responsibilities

- Contact customers regarding past-due mortgage, HOA, and maintenance fee balances.
- Negotiate payment arrangements and provide solution-oriented support within company guidelines.
- Document collection activity, customer conversations, payment updates, and account notes accurately.
- Research and resolve account questions, payment discrepancies, and customer concerns.
- Identify accounts requiring escalation and follow established procedures.
- Partner with internal teams to support timely account resolution and a positive customer experience.

Compensation and Benefits

- Pay: $18.00 per hour.
- Position type: Temp-to-hire.
- Location: Maitland, FL.
- Work arrangement: 100% on-site.
- Schedule: Two days from 11:00 a.m. to 7:00 p.m. and three days from 9:00 a.m. to 5:00 p.m.
- Weekends: Closed unless overtime is offered.

Required Qualifications and Skills

- Conduct outbound collection calls and customer outreach regarding past-due account balances.
- Negotiate payment solutions while maintaining professionalism during sensitive financial conversations.
- Maintain accurate account documentation and follow-up activity.
- Support account resolution by researching discrepancies and coordinating with internal teams.

- Bilingual English and Spanish required.
- 1 to 2 years of relevant experience required.
- Experience in collections, customer service, call center, sales, mortgage servicing, or a related field preferred.
- Strong telephone presence with excellent communication, negotiation, and interpersonal skills.
- Ability to handle high-volume customer contact in a fast-paced, performance-driven environment.
- Strong attention to detail, organization, and follow-through.
- Ability to maintain confidentiality and comply with company policies and applicable regulations.
- Typing speed of at least 35 WPM required, with typing test required.
- Reliable attendance and punctuality required.

Preferred Qualifications

- Prior collections experience strongly preferred.
- High-volume outbound call center experience preferred.
- Experience in vacation ownership, mortgage, real estate, hospitality, financial services, or property management is a plus.

This company offers growth and a great group of people to work with.