Medical Assistant (certified)

Certified Clinical Medical Assistant (CCMA)
Job Type: Full-Time
Schedule: Monday–Friday, 8:30 AM–5:00 PM

Position Summary

Transformation Health Services is seeking a Certified Clinical Medical Assistant (CCMA) to join our Richmond, VA team. This position provides both clinical and administrative support in an outpatient behavioral-health setting. The ideal candidate is compassionate, dependable, organized, and comfortable working directly with patients while supporting providers and specialized treatment services.

Responsibilities

• Answer incoming phone calls and respond to patient inquiries professionally.
• Greet patients and provide a welcoming, compassionate experience.
• Check patients in and out and assist with scheduling and appointment coordination.
• Obtain and document vital signs and other patient information.
• Assist providers with patient care and clinical needs.
• Administer medication injections within the CCMA's scope of practice, training, and applicable regulations.
• Assist with medication refill requests and pharmacy communication.
• Maintain accurate and timely documentation in the electronic medical record.
• Assist with Spravato® treatments, including patient preparation, vital signs, monitoring, documentation, and maintaining treatment flow according to established protocols.
• Assist with TMS treatments, including patient preparation, treatment setup, monitoring, scheduling, and documentation.
• Communicate patient concerns, changes in condition, or adverse reactions promptly to the appropriate provider.
• Maintain clean, organized, and properly stocked clinical and treatment areas.
• Follow HIPAA, safety, infection-control, and organizational policies.
• Provide excellent customer service and maintain professionalism with patients, families, providers, and staff.
• Perform other clinical and administrative duties as assigned.

Qualifications

• Current Certified Clinical Medical Assistant (CCMA) certification required.
• High school diploma or equivalent required.
• Previous experience in a medical office, outpatient clinic, or behavioral-health setting preferred.
• Experience administering injections preferred.
• Experience with psychiatric/behavioral-health patients, Spravato®, or TMS is a plus.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Ability to multitask in a fast-paced clinical environment.
• Ability to maintain patient confidentiality and handle sensitive information professionally.
• Comfortable working independently while also functioning as part of a collaborative clinical team.
• CPR/BLS certification preferred.

What We're Looking For

The successful candidate will be patient-focused, professional, reliable, and compassionate, with a genuine interest in supporting individuals receiving mental-health treatment. The ability to provide exceptional patient service while effectively managing both clinical and administrative responsibilities is essential.

Schedule

Monday–Friday | 8:30 AM–5:00 PM

No weekend schedule required.

Benefits

Eligible employees may receive:

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off (PTO)

Transformation Health Services is an equal opportunity employer committed to providing compassionate, high-quality care in a welcoming and supportive environment.