Medical Receptionist

Pay: $20.00 per hour

Part Time Position

POSITION DESCRIPTION:

Serves as a first point of contact in the office and on the phone. Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services.

ESSENTIAL JOB FUNCTIONS:

• Greets all individuals arriving at the office courteously and ensures that their needs are met.
• Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with practice protocols.
• Accurately completes patient forms, collects payment, and obtain authorization.
• Answers telephone in accordance with the practice telephone etiquette guidelines, taking and relaying messages in a timely manner.
• Schedules and confirms appointments based on office protocols.
• Patient intake; taking blood pressure, temperature, screen COVID questions, assist physician when needed.
• Performs other duties as assigned.

EXPECTATIONS:

• Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the practice mission and core values statement
• Must be able to work effectively as a member of the practice team.
• Maintains strict patient and employee confidentiality in compliance with the practice and HIPAA guidelines
• Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.

EDUCATION:

• High School Diploma or GED; course work in insurance/billing, medical practice education or seminars are all preferred.

CREDENTIALS/LICENSURE:

• None
• MINIMUM EXPERIENCE: 2-3 years of experience in a medical or physician office or customer service environment preferred.
• Experience with eClinicalWorks (PREFERRED)

POSITION REQUIREMENTS (ABILITIES & SKILLS):

• Experience with eClinicalWorks (PREFERRED), Evicore, AIM and other insurance or authorization sites.
• Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette.
• Service-oriented; responsive to customer needs and courteous in approach.
• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel/Outlook, intranet and computer navigation.
• Knowledge of medical terminology to perform position responsibilities.
• Ability to work collaboratively in a team-oriented environment; professional and friendly demeanor.
• Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
• Ability to exercise sound judgment and problem-solving skills.
• Ability to travel to other office/practice sites

Benefits:

• Flexible schedule

Medical Specialty:

• Pain Medicine
• Physical & Rehabilitation Medicine

Work Location: In person