Print Production, Graphic Design & Shipping Coordinator

Job Responsibilities

• Strong computer literacy is required. This position works extensively with computers throughout the day, including graphic design software, printing equipment, email, QuickBooks, shipping platforms, file management, and other business software. Candidates must be comfortable working within multiple computer-based systems.
• Create and send customer artwork proofs and product mockups using existing product templates, customer logos, and provided artwork for approval prior to production.
• Use CorelDRAW for daily graphic design and production work. Experience with CorelDRAW is preferred, but experience with Adobe Illustrator or other comparable graphic design software is acceptable.
• Prepare artwork and production files for our Roland SG-300 wide-format printer/cutter and STS 924 DTF printer.
• Operate printing equipment on a daily basis, including loading materials, setting up jobs, monitoring print quality, and completing print/cut and DTF production.
• Perform routine printer maintenance, including regular cleaning, replacing ink and consumable supplies, and identifying or reporting equipment issues.
• Communicate throughout the day with the Director of Operations and company owners regarding artwork questions, order status, production priorities, printer issues, and deadlines.
• Manage the shipping process for completed orders, including retrieving packed orders, creating invoices in QuickBooks, generating shipping labels, sending invoices to customers, and preparing shipments for carrier pickup.
• Monitor order and shipping deadlines to help ensure wholesale and retail orders are completed and shipped on time.
• Assist with answering incoming business phone calls when needed and provide professional, friendly customer service.
• Receive incoming product and supply shipments, verify quantities against orders, report missing or damaged merchandise, and assist with putting inventory and backstock away.
• Safely lift and move boxes and merchandise weighing approximately 30–40 lbs., with team assistance available for heavier or oversized items.
• Work collaboratively in a small-business environment where priorities can change throughout the day and team members help one another as needed.
• Take initiative to learn our products, customers, equipment, and production processes while continually developing skills and looking for ways to improve efficiency and quality.

Office & Warehouse hours are Monday - Friday 9am -4pm

Our office and warehouse is a small, tight-knit, and busy work environment where there is always something to do. We work closely together, stay hands-on throughout the day, and pitch in wherever needed to keep orders moving and customers taken care of.