Contact Center Sales and Service Representative

Oncourse Home Solutions (also known as American Water Resources) helps more than 2 million homeowners protect critical home systems, including water, sewer, HVAC, electrical, and appliances. We partner with utilities and municipalities nationwide to deliver trusted home protection solutions.

Our people are SUPERs — Successful, United, Progressive, Empathetic, Reliable. We invest in your growth, celebrate wins, and build real careers.

We are immediately hiring for the 10:30 AM-7:00 PM shift · Mon-Fri, no nights, no weekends.

There is a 6-week paid training at $17.25/hr, then $18.25/hr base once you hit the floor.

Benefits:

• Medical, dental, vision · Short & long-term disability
• 401(k) with 4% company match · Generous PTO
• Commuter benefits · Education assistance · EAP & wellness resources
• Career growth opportunities
• Generous referral bonus
• Commission paid monthly · Uncapped; earnings vary based on individual performance.

Responsibilities:

• Sell home warranty, protection plan, and energy-related products through inbound and outbound calls
• Identify customer needs and recommend solutions and overcome objections
• Hit daily, weekly, and monthly sales targets while delivering excellent customer service
• Lead consultative, trust-building conversations
• Accurately log calls and follow-ups in CRM
• Work with coaches to continuously improve your performance

Requirements:

• 1+ year in sales or customer-facing role (retail, call center, etc.)
• Motivated by commission; resilient and goal-oriented
• Strong communicator; comfortable with sales scripts and CRM tools
• Able to multitask across multiple screens and systems simultaneously while maintaining accuracy on every call
• Contact center or phone sales experience in a high-volume setting
• Home warranty, service plans, or subscription product sales
• A track record of exceeding quotas in performance-driven environments.
• Salesforce or HubSpot experience

Plan to attend and meet face-to-face with hiring managers.

Candidates will be considered for this position whether or not you attend the job fair.

Pre-Register online at:
https://catalystcareergroup.com/event/oak-brook-job-fair-8-2026/

Oak Brook Job Fair
Wednesday, August 26, 2026
10:00AM - 12:30PM
Embassy Suites by Hilton Chicago Lombard Oak Brook
707 East Butterfield Road
Lombard, IL 60148

All of the companies at our job fairs have open positions they are seeking to fill.

Tips for Success:

• Pre-register—Receive notifications of any updates or changes to the event, and receive information about upcoming events in your area.
• Dress professionally—First impressions go a long way.
• Bring multiple copies of your resume.
• Doors open at 10:00 AM and the Job Fair ends at 12:30 PM
• Bring a friend—All job seekers are welcome.
• Prepare a brief but effective “brag” to let the people you meet get to know you.
• Keep an open mind—Meet with as many of the companies as you can; you may be pleasantly surprised at what you find.

Remember, the best way to be considered for a position is to meet the hiring managers in person. Plan to attend this event!
(Candidates will be considered for this position whether or not you attend the job fair.)

Pre-Register online at:
https://catalystcareergroup.com/event/oak-brook-job-fair-8-2026/