Housekeeper/Room Attendant – Job Description
Location: City Express by Marriott – Manteno, Illinois
Position: Housekeeper/Room Attendant
Reports To: Housekeeping Manager, Housekeeping Lead, and General Manager
Position Summary
The Housekeeper/Room Attendant is responsible for cleaning and preparing guest rooms according to hotel cleanliness, safety, and Marriott brand standards. This position helps create a comfortable guest experience by ensuring rooms and assigned areas are clean, properly stocked, inspected, and ready on time.
Essential Duties and Responsibilities
- Clean assigned guest rooms thoroughly and within the required timeframe.
- Make beds and replace sheets according to hotel standards and service schedules.
- Clean and sanitize bathrooms, including toilets, tubs, showers, sinks, mirrors, fixtures, floors, and doors.
- Dust and wipe furniture, lamps, phones, tables, headboards, appliances, and other surfaces.
- Vacuum carpets and mop hard-surface floors.
- Empty trash and remove used linens and towels.
- Restock towels, toiletries, coffee supplies, cups, and other room amenities.
- Clean refrigerators, microwaves, windows, mirrors, and doors as assigned.
- Check rooms for damage, missing items, pests, safety concerns, or maintenance problems.
- Immediately report maintenance issues and unusual room conditions to management.
- Follow stayover and extended-stay cleaning schedules accurately.
- Respect “Do Not Disturb” signs and follow proper room-entry procedures.
- Turn in guest property found in rooms according to the hotel’s lost-and-found policy.
- Keep housekeeping carts, closets, laundry areas, and storage areas clean and organized.
- Assist with laundry, public-area cleaning, or other housekeeping duties when assigned.
- Complete the assigned room board and notify management when rooms are ready for inspection.
- Correct any cleaning concerns identified during room inspections.
- Follow all chemical-handling, sanitation, safety, and personal-protective-equipment procedures.
Attendance and Professional Expectations
- Report to work on time, in full uniform, with the required name tag.
- Be prepared to begin working at the scheduled start time.
- Notify management of an absence or emergency according to company policy.
- Maintain dependable and consistent attendance.
- Work cooperatively and respectfully with housekeeping, front desk, maintenance, and management.
- Follow room assignments and management instructions.
- Personal phone use must not interfere with work responsibilities.
- Do not leave the property or end the shift until assignments are completed and management has approved departure.
- Maintain guest privacy and never discuss confidential guest information.
- Treat guest belongings carefully and never remove hotel or guest property.
Quality Standards
Every assigned room must be:
- Fresh-smelling and free of visible dirt, dust, hair, trash, stains, and debris.
- Properly stocked with clean linens, towels, toiletries, and amenities.
- Free of streaks on mirrors, windows, and shiny surfaces.
- Vacuumed or mopped, including corners and areas underneath furniture when accessible.
- Checked for working lights, appliances, plumbing, locks, and other room features.
- Ready for final inspection before being released to the front desk.
Qualifications
- Previous hotel housekeeping or professional cleaning experience is preferred but not required.
- Ability to follow instructions and complete detailed cleaning assignments.
- Strong attention to cleanliness and detail.
- Ability to work independently and as part of a team.
- Ability to manage time effectively during busy or sold-out periods.
- Flexible availability, including weekends and holidays.
- Ability to stand, walk, bend, kneel, reach, push a housekeeping cart, and perform repetitive movements.
- Ability to lift approximately 25–40 pounds when necessary.
Ideal Candidate
The ideal Housekeeper is dependable, punctual, thorough, respectful, and takes pride in presenting clean rooms. They understand that a room is not complete until it meets hotel standards and passes inspection.
City Express by Marriott is an equal opportunity employer. Employment is subject to the hotel’s policies, procedures, and applicable law.
Housekeeper