Office Assistant

Now Hiring: Office Assistant
Location: Olympia, WA | Industry: Insurance
Employment Type: Evaluation-to-Hire
Schedule: Monday–Friday | 8:15 AM–5:00 PM
Pay: $20.00/hr

About the Job

Express Employment Professionals is partnering with an established, family-owned insurance company in Olympia, WA, to fill an Office Assistant position. This is a great opportunity for someone who enjoys customer service, staying organized, and being part of a close-knit team in a busy professional office.

This is a fast-paced role where no two days will look exactly the same. The Office Assistant will provide support to customers, agents, and other team members while helping keep day-to-day office operations running smoothly.

This position is Evaluation-to-Hire and offers a consistent Monday through Friday schedule from 8:15 AM to 5:00 PM. Compensation starts at $20.00/hr.

Key Responsibilities:

• Answer a high volume of incoming phone calls and provide excellent customer service
• Assist customers, agents, and internal team members with questions and general support
• Process incoming and outgoing email and postal mail
• Prepare and process insurance-related documents and paperwork
• Complete data entry and maintain accurate customer and policy information
• Assist with billing and basic bookkeeping-related office tasks
• Organize and maintain electronic and paper files
• Provide administrative support to agents, managers, and other office staff
• Help coordinate communication between the main office and additional locations
• Assist with other general office duties as needed

What You Bring:

• Previous office, administrative, customer service, or related experience required
• Insurance industry experience is a plus, but not required
• Medical office, bookkeeping, or other detail-oriented professional office experience may transfer well to this position
• Excellent customer service and professional phone skills
• Comfortable handling a high volume of phone calls and changing priorities throughout the day
• Strong attention to detail and organizational skills
• Professional, confidential, and able to handle sensitive information appropriately
• Ability to take direction, learn new processes, and work independently once trained
• Strong written and verbal communication skills
• Positive attitude and willingness to work as part of a team
• Valid driver’s license and reliable transportation required
• Must be able to meet the company’s pre-employment requirements

Why Express?

Express Employment Professionals connects talented people with top local companies. As an Express associate, you’ll also be eligible for:

• Medical coverage that meets ACA requirements
• Washington Paid Sick Leave
• Holiday Pay (after 500 hours and an average of 35 hours/week)

Express Employment Professionals is a leading staffing provider in the U.S., Canada and South Africa. Every day, we help job seekers find work and help businesses find qualified employees.

Founded in 1983, Express annually employs more than 566,000 people across over 800 franchise locations worldwide. Our long-term goal is at the heart of our company's vision, to help as many people as possible find good jobs by helping as many clients as possible find good people.

Our Mission:
To professionally market and provide quality human resource solutions through an international franchising network that profit our associates, customers, franchisees, corporate staff, stockholders and communities in which we conduct business.