Fraud Analyst-Credit/Debit

Johnson Service Group (JSG) is seeking a Fraud Analyst for a financial services organization in North Orange County, CA. This is a Hybrid position (2 days on-site).
Monday -Friday - 8am - 5pm

POSITION SUMMARY
The Fraud Analyst is responsible for identifying, analyzing, investigating, and mitigating fraud risks across the organization. This role utilizes fraud detection systems, transaction monitoring, internal/external referrals, and industry resources to detect suspicious activity, minimize losses, support regulatory compliance, and manage fraud cases through resolution.
ESSENTIAL FUNCTIONS

• Monitor and analyze fraud alerts, account activity, and transactions to identify suspicious or fraudulent activity.
• Perform real-time and near-real-time monitoring of ATM, Debit, and Credit Card transactions and take appropriate action, including card restrictions, closure, or replacement.
• Review ACH origination activity, assess risk, and determine whether transactions should be approved or rejected.
• Investigate suspected fraud, conduct due diligence, and recommend appropriate risk-based actions; escalate complex cases as needed.
• Support Regulation E and credit card dispute/claim processes, including claim entry and reimbursement/credit processing.
• Communicate with members and internal departments regarding fraud-related matters, procedures, and resolutions.
• Identify and report internal control deficiencies to management.
• Maintain knowledge of applicable banking regulations and requirements, including UCC, Reg. CC, Reg. E, NACHA, and BSA/AML.
• Stay current on fraud trends, regulatory changes, and emerging risks related to payment and card activities.
• Participate in departmental projects, process improvements, and procedure development.

QUALIFICATIONS

• High school diploma or equivalent required.
• 1–2 years of financial services, fraud prevention, investigations, or related experience; or two years as a Member Account Protection Analyst I.
• Financial services and customer service experience preferred.
• Strong analytical, investigative, problem-solving, communication, and follow-up skills.
• Ability to exercise sound judgment, maintain confidentiality, and work independently.
• Strong attention to detail and ability to manage multiple priorities.

COMPUTER SKILLS

• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to learn and effectively use banking, fraud monitoring, and case management systems.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.