Corporate Collections Specialist

Corporate Staffing Firm Seeking Collections Professional

Prominent employee-owned national firm is seeking an experienced Collections Specialist to join their growing team. In business for 36 years, our corporate headquarters has relocated to the city of Round Rock, TX. We’re a fun group of people who work hard, enjoy incentives, laugh and have the option of a hybrid remote work schedule. Candidate MUST have applied business experience with collection processes and etiquette.

Responsibilities include, but are not limited to:

• Conduct collection calls in a fast-paced, goal oriented accounting department with customer service at the forefront; prepare follow-up documentation to collect funds due.
• Maintain strong business relationship with clients while collecting delinquent accounts, careful to balance diplomacy and appropriate tone in written and verbal communication.
• Research and resolve invoicing issues in a timely and accurate manner—inclusive of fielding phone calls and emails from clients.
• Partner with internal sales team to address customer issues in an effort to maintain positive client relations.
• Inform management of delinquent AR, aged deductions and any other significant issues on customer accounts.
• Collaborate with company staff to rectify invoicing mishaps; understand the need to minimize unnecessary errors for valued clients to preserve our reputation as a quality service provider.
• Work with management to send demand letters, notices to lien and attorney demand letters.
• Manage and run various reports.
• Other duties and projects, as required.

REQUIREMENTS:

· Minimum of (3) years collections experience.

Excellent computer software skills (Excel, Word)