Utility Customer Service

Job Title: Communication Desk Assistant 3

Date Posted: 8/17/2026

Location:Lithia Springs, GA 30122

Job Type: Contract Full-time

Immediate W2 contract position available in Lithia Springs, GA.

Estimated Duration: 1 year

Job Responsibilities:

· This position is responsible for initiating and maintaining communication with internal customers (such as the TMCs and supervision) as well as external customers (such as the ITS partners) during system events.

· Responsible for assisting Transmission Power System Coordinators in developing and correcting outage reports, maintaining records and performing clerical and administrative activities in the GCC.

· Answer phone calls from field personnel entering and exiting substations and power line right-of-way and enter the information into a database.

· Some administrative/clerical tasks are performed in this role.

· Provide communication to field personnel during routine and emergency conditions.

· Track system events on transmission lines and equipment.

· Maintain records of all outages.

Job Experience and Education:

· High School education.

· College degree a plus.

· Field experience working for an electric power utility in Generation and/or Transmission maintenance or construction of lines or substations is helpful.

Knowledge, Skills and Abilities:

· Skills necessary for success include problem solving, decision making, oral/written communications, and handling multiple tasks simultaneously.

· Candidate should be proficient with computer applications (i.e. Excel, Microsoft Word, Windows 7, Access, PowerPoint, and Outlook).

· Ability to work independently as well as interdependently.

· Excellent Oral and Written communication skills.

· Knowledge of electrical fundamentals or control center operations is desirable.

We provide supplemental employees to the region's most sought after power projects. We credit our success to the commitment we show to our job applicants. E Group Recruiters are here to make sure your job search experience is the best it can be. Our recruiters are experts in knowing what the client manager is looking for in a resume, what bill rate the market will bear, and how to make your application stand out among the rest. Our personal touch continues even after we've found the perfect job for you. All full-time employees are eligible to pay for full health and retirement benefits including BC/BS health and dental insurance, life and disability insurances, and 401K with an immediately vested match is available. We have a dedicated team to guide you through these benefits.