Education Program Coordinator

Education Program Coordinator

Role overview

This role owns student scheduling and administrative support, including conducting outreach to prospects and clients while managing the calendar end-to-end. You will be the main driver for booking consultations and ensuring students are matched to the right tutor and scheduled or rescheduled correctly for sessions amid frequent schedule changes in a fast paced and dynamic environment.

Core responsibilities

· Administer outreach to qualified leads to schedule consultations/visits (calls and appropriate follow-up texts/messages).

· Manage complete scheduling workflows: book, confirm, reschedule, and cancel consultations and tutoring sessions in the scheduling system.

· Ensure appointment details are accurate and complete (student/grade, subject/test needs, course level, parent/guardian contact info, and internal notes).

· Pair students to the right tutor based on course difficulty/level and learning goals with help from the Director's guidance (you don’t need to be a subject expert, but you must be familiar with common classes and their difficulty levels).

· Coordinate dispatching and scheduling for tutor availability and session continuity (avoid conflicts; resolve issues quickly).

· Serve as administrative support for tutors and the Director/Assistant Director: handle common scheduling questions, session logistics, and required paperwork/processes.

· Maintain data hygiene: keep lead and student scheduling statuses current; document outcomes and reasons for reschedules/drop-offs.

· Track scheduling performance and communicate scheduling bottlenecks and upcoming risks to leadership.

Required skills & qualifications

· Excellent phone and written communication; comfortable speaking with parents/guardians.

· Strong high school coursework understanding, especially class difficulty levels (e.g., standard vs. honors vs. AP) and how to translate student needs into the right “level” of support.

· High attention to detail and strong follow-through in a fast-moving scheduling environment.

· Experience using CRMs/scheduling tools (or strong aptitude to learn quickly).

· Reliable, upbeat, and organized—able to manage a high volume of outreach and schedule changes.

Success metrics

· Consultation booking rate and lead follow-up effectiveness.

· Scheduling accuracy (correct tutor/level/time) and fewer avoidable conflicts.

· Reschedule turnaround time and reduced scheduling errors.

· Clean, up-to-date scheduling and lead documentation.

· Uncapped incentive structure based on success metrics.

Our mission is to empower students to achieve their academic goals through personalized, high-quality tutoring and consulting services.

At LevelUp Education, we envision a world where every student has access to a holistic educational support system that empowers them to reach their fullest potential. Our goal is to create a results-driven environment where personalized learning and expert guidance enable students to thrive academically and secure successful college admissions. We are dedicated to providing tailored support across a comprehensive suite of services, ensuring each student’s unique academic journey leads to their dream college and future success.