Customer Service Representative - JM

A distribution company is seeking a Customer Service Representative who will process and input customer orders, create and monitor warehouse work requests, inbound/outbound material activity, and print order labels based on customer requirements. Work hours are Monday through Friday 7:45 a.m. to 4:15 p.m.

Job Duties:

• Greet customers and carriers at the office window, answer office phone calls, process emails and orders, and run Inventory Reports
• Prepare work orders, bills of lading, shipping orders, inbound/outbound manifests, and other necessary documents
• Examine manifests, invoices, or orders, to verify the accuracy of incoming or outgoing shipments
• Maintain correspondences with customers, including receipts, and invoices
• Provide assistance in answering the telephone, resolving warehouse inventory discrepancies, and providing backup to the warehouse
• Trace and record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and record keeping purposes
• Work with other representatives to rectify damages, shortages, and non-conformance to specifications
• Resolve overages, shortages, and damages, document all correspondences, and schedule appointments
• Follow attendance policy, show up for work on time, and be ready to work assigned shift
• Adhere to the site’s quality and safety standards
• Perform other office duties as assigned

Qualifications:

• Must have a High School Diploma or GED
• 2+ years experience working in a warehouse or equivalent environment, preferred
• Basic computer skills required, familiar with Microsoft Office Programs, preferred, along with accurate data entry experience
• Must be capable of making sound judgment calls independently and performing daily tasks without prompting
• Must have the ability to learn quickly, work reliably and accurately, and perform well with the site team
• Must provide positive customer service and be capable of working successfully with strict time constraints
• Must communicate with employees, work as a team, and must be able to visualize and articulate solutions to a variety of problems
• Must have an articulate, professional, and upbeat phone presence
• Must have excellent organizational and communication skills

Only candidates that can pass a background check and drug screen will be considered.

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With over 35 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.

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