Seasonal Guest Engagement Specialist

Seasonal Guest Engagement Specialist

Starting Oct 1st; Interviews scheduling now!

Fantastic Knoxville company is seeking a Seasonal Guest Engagement Specialist! This is a great opportunity to work for top tier retail client in a first class facility!! This candidate is responsible for providing world class guest service by responding promptly and empathetically to inquiries and efficiently resolving issues.
Pay: $20.00/hr
APPLY NOW!!!

Key Responsibilities:

• Promptly and professionally respond to guests needs via multi-line phone system, email, chat and SMS
• Simultaneously utilize multiple computer screens and programs to quickly research and resolve problems
• Address customer inquiries while striving for first-contact resolution whenever possible
• Carefully analyze and evaluate situations in order to offer appropriate solutions
• Escalate complex issues to higher levels of support or management when necessary
• Develop and sustain a working knowledge of each brand’s merchandise offering
• Assist guests with placing orders, tracking shipments, processing returns, and handling billing inquiries
• Maintain detailed records of guest interactions, feedback, and resolutions, to be used for future reference
• Ensure compliance with company policies and procedures when handling personal information of the guest

Required Qualifications

• World class guest service skills
• High School diploma
• Outstanding written and verbal communication skills
• Ability to manage multiple and/or conflicting responsibilities
• Excellent computer skills with working knowledge of Google Workspace
• Effective organizational and interpersonal skills required
• Excellent problem solving abilities
• Analytical and detail oriented
• Self-motivated with the ability to work in a fast paced, ever-evolving environment
• Flexibility to work varied shifts, including nights and weekends
• Must be able to sit at a desk for extended periods of time
• Must be able to lift up to 15lbs

Preferred Qualifications

• Associate or Bachelor degree preferred
• Minimum of 6 months customer service experience preferred
• Retail or hospitality experience preferred

PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.