Guest Services

The Guest Services is responsible for customer service, taking new client inquiry calls, reservations, making confirmation calls, processing enrollments and administrative duties in support of these functions. Additionally, they are responsible for the maintenance and cleaning of the reception/retail area.

Currently the hours needed are Friday - Sunday 6 am - 1 pm, additonal hours are possible.

Primary duties include but are not limited to:

Greeting everyone who enters and offering assistance.

Answer Telephone calls and respond accordingly.

Coordinate with staff when opening or closing to ensure proper pet care and client communication. Check in dogs as they arrive and process any additional request (e.g., half day, full day, grooming, add-ons, board fees, etc).

Receive payments as dogs check out

Grooming Services – confirm phone number to call when ready to be picked up, and details they would like groomer to know if groomer is not available to speak with them. Confirm we have current vaccination records on hand.

Boarding – complete inventory of personal belongings, feeding and medication instructions. Prepare add-on sheet if necessary.

Monitoring, following-up and documenting pet vaccinations.

Restock flyers, business cards, brochures as needed.

Make sure a PCA is taking pictures of the dogs in playgroups and send out Owner Communications when pictures have been taken.

Dog daycare, boarding and grooming facility.