Operations Coordinator / Customer Service

Benefits:

• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off

Customer Service & Operations Coordinator


Pay: $18.00–$22.00 per hour (based on experience)
Location: Mars Plastics / 40 Agnes Street Providence, RI
Job Type: Full-time

About Us:
We are a growing injection molding company focused on quality, reliability, and strong customer relationships. We are looking for a detail-oriented and organized individual to join our team and help support daily operations and customer communication.

Responsibilities:

• Respond to customer inquiries, questions, and concerns in a professional and timely manner
• Coordinate customer orders from entry through delivery
• Schedule shipments and deliveries to meet customer deadlines
• Work closely with internal teams (production, shipping, and management) to ensure orders are completed accurately and on time
• Purchase materials and outside goods as needed to support production
• Maintain accurate records of orders, communications, and inventory needs

Qualifications:

• Previous customer service, office, or coordination experience preferred
• Strong communication and organizational skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Basic computer skills (email, spreadsheets, order systems)
• Bilingual (English/Spanish or other languages) is a plus
• Experience in plastics or manufacturing is a plus

What We Offer:

• Competitive hourly pay ($18–$22 depending on experience)
• Stable, full-time position
• Supportive team environment
• Opportunity to grow with the company