Credit And Returns Representative

Job Description

The Credit and Returns Representative processes customer credits and returns accurately and efficiently while partnering closely with the accounting team to ensure all claims are handled correctly. This entry-level role offers the opportunity to learn multiple aspects of the business, develop strong analytical and customer service skills, and grow into other areas within a supportive, family-oriented environment.

Responsibilities

• Process customer credits and returns in a timely, accurate, and organized manner.
• Review, analyze, and resolve each individual claim using strong problem-solving skills.
• Work closely with the accounting department to ensure credits are captured, reconciled, and not missed.
• Perform mild scanning and filing of documentation related to claims, credits, and returns.
• Maintain detailed and accurate records of all transactions and claim resolutions.
• Use computer systems, Microsoft Office applications, and 10-key tools to enter, track, and update claim information.
• Provide responsive, professional customer service when handling questions or issues related to credits and returns.
• Prioritize workload effectively to meet deadlines and service level expectations.
• Collaborate with team members to share information, resolve complex issues, and improve processes.
• Work independently on assigned tasks while following established policies and procedures.

Essential Skills

• Strong customer service skills with the ability to handle credit and return inquiries professionally.
• Proficiency with computers and strong 10-key skills for accurate data entry and transaction processing.
• Experience using Microsoft Office applications, including Word and Excel.
• Strong analytical and problem-solving abilities to evaluate and resolve individual claims.
• Excellent organizational skills to manage multiple credits, returns, and documentation simultaneously.
• Effective time management skills to complete tasks within required timeframes.
• Ability to work independently with minimal supervision while maintaining high accuracy.
• Ability to work collaboratively as part of a team and communicate clearly with colleagues.
• Strong written communication skills for documenting claims and correspondence.
• Strong verbal communication skills for interacting with customers and internal departments.

Additional Skills & Qualifications

• Interest in developing a long-term career in credit, returns, or accounting-related functions.
• Willingness to learn company processes and systems through on-the-job training.
• Adaptability and openness to taking on new responsibilities as the role evolves.
• Motivation to grow into other areas of the business as opportunities arise.
• Attention to detail when reviewing documentation and entering claim information.

Job Type & Location

This is a Contract to Hire position based out of Cottage Grove, MN.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Cottage Grove,MN.

This position is anticipated to close on Aug 21, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.