Director of Delivery Process

Job Description

Director of Process Delivery

BSA is seeking a Director of Process Delivery to lead the multi-disciplinary processes of project delivery operations for Architecture, Engineering, and Interior Design within BSA.

What You’ll Do:

• Lead, manage, and hold Process Delivery Leads, including PM Lead(s), CA Leads, and QM Leads accountable.
• Develop right structure (including roles and responsibilities) for each of the Project Delivery Lead roles and maintain the right people in these roles to align with the growth trajectory of the firm.
• Partner with Discipline Leaders to standardize and continuously improve firmwide project delivery processes, tools, and best practices.
• Drive the strategic vision for project delivery by leading multidisciplinary initiatives, implementing emerging technologies, and collaborating with firm leadership and the CIO.
• Serve as the firm's primary resource for project delivery, quality management, and delivery process excellence.
• Lead and maintain the firm's Quality Management program, including quality reviews, quality control processes, lessons learned, and continuous process improvement.
• Develop and deliver training, mentoring, and professional development programs that strengthen technical expertise, promote career growth, and foster a culture of continuous learning and accountability.
• Participate in hiring plan recommendations related to Project Delivery team.
• Promote career development for all technical staff through delivery process training, mentoring and lessons learned sessions.

Education and Experience

• Bachelor’s or Master’s degree in architectural, engineering, or construction management field required.
• Professional license or registration (preferred)
• PMP and/or Lean training / certifications (preferred)
• 15+ years of experience in the design industry including construction document preparation and field observation.

Why BSA?

At BSA, we empower our team members to make a meaningful impact. As a 100% employee-owned firm, you'll have a direct financial stake in our growth and success while benefiting from a collaborative and innovative environment. Join us and be part of a team dedicated to creating spaces that support healing, learning, and discovery.

Exceptional Benefits

We offer a comprehensive benefits package from day one, including:

• Medical, dental, and vision coverage
• Flexible Time Off (FTO)
• Parental leave
• Hybrid work schedule
• Paid volunteer time and a giving back Program
• Employer-matched retirement funds and Employee Stock Ownership Plan (ESOP)
• Modern, collaborative work environment with free parking at all studios

Why You’ll Thrive at BSA

Our core values define us:

• Partners: Through trust and collaboration, we anticipate clients' needs, manage resources wisely, and work across all locations, functions, and communities to ensure mutual success.
• Purposeful: Solution-oriented experts designing a better way to heal, learn, and discover. We excel in complex spaces and strive for excellence to improve lives through inspired solutions.
• Learners: Driven by curiosity and diverse perspectives, we continuously develop expertise and share knowledge to deliver high-value, integrated solutions for our clients within our markets.
• Owners: Empowered employee-owners who think entrepreneurially, working and innovating with competitive spirit while holding ourselves and each other accountable for delivering results.
• Ideal Team Players: Team members who embody the qualities of being humble, hungry for excellence, and emotionally intelligent to build a culture of trust and deliver exceptional value.

If these values resonate with you, we encourage you to apply and take the next step in your career with BSA!

BSA is an equal opportunity employer

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