Customer Service Representative - Sales & Product Specialist

Our CompanySteele Rubber Products is an industry leader in manufacturing high quality rubber parts and sealing solution for the automotive, RV, and marine aftermarket audience. With a history of over 65 years, we take pride in our reputation for delivering top-notch products and extraordinary customer care.What You’ll HandleAs a Customer Service Representative - Sales & Products Specialist, you’ll support customers and help convert questions into the right purchase decisions by pairing service excellence with consultative selling.Key responsibilities include:- Serve as the primary contact via phone, email, and chat- Resolve inquiries and issues with professionalism and accuracy- Enter and manage orders; process returns, exchanges, and credits- Proactively follow up on quotes, prior purchases, and open opportunities- Identify upsell/cross-sell options and support promotions to help meet team sales goals- Build product knowledge, stay current on updates, and share customer feedback internallyRequired qualifications/skills:- High school diploma or equivalent- 4+ years in customer service, sales, or a blended customer-facing role- Demonstrated ability to influence purchasing decisions- Strong written/verbal communication and relationship-building skills- Comfortable learning and explaining technical/specialty products- Proficiency with CRM/order tools and Microsoft Office; able to calculate discounts/percentagesApply today to bring your customer-first approach to a role where details and follow-through matter.A Typical WorkdayThis is a full-time role scheduled Monday through Friday, 9:00 AM–6:00 PM, starting at $17.00/hour. Your day is structured around steady customer communication and careful documentation, with time set aside to review open quotes and follow-ups. You’ll work primarily using phone and computer systems, coordinating across channels as customer needs shift. The environment may be office-based, hybrid, or remote depending on business needs, and occasional overtime may be needed during peak periods to keep response times and order flow on track.Your Benefits Package- Medical insurance- 401(k)- Life Insurance- Health Savings Account (HSA)- Flexible Spending Account (FSA)- Paid Time Off (PTO)

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