Customer Service Shift Manager

Sahadi’s is now hiring for an shift manager for our Atlantic Avenue & Sunset Park Industry City locations! We are looking for a friendly and enthusiastic team player with a passion for specialty food and excellent customer service.

Responsibilities:

• Customer Service - Provide every customer with an excellent experience! Answer questions and give recommendations. Infectious food enthusiasts preferred!
• Leadership - Provide excellent lead-by-example leadership of team and store.
• Management - Work with peers to produce weekly schedules of staff and production.
• Mentorship - Responsible for developing the skills of your team.
• Replenishment - Depending on role will work with team to order/buy product to fill our store shelves.
• Cleaning and Maintenance - Maintain the highest standards of cleanliness and food safety.
• Teamwork - Communicate with managers about departmental needs and upcoming projects including classes and on-site events. Coordinate with all other departments to ensure smooth daily operations.
• Train, coach, and develop employees and team leaders.
• Delegate tasks to team and provide follow-up.
• Hold team accountable for their performance.
• Ensure team provides fast, friendly, and accurate service.
• Ensure product quality, restaurant cleanliness, maintenance and security standards are met.
• Ensure proper cash handling and deposit procedures are followed.
• Ensure appropriate inventory and ordering systems are in place.

Qualifications:

• A passion for food – and an enthusiasm for customer service.
• 1+ year food retail managers experience or multiple years in restaurant management.
• A positive, team player attitude and a willingness to jump in and help where needed.
• Ability to work on your feet for a minimum of 8 hours a day.
• Ability to lift heavy objects.
• Ability to work weekends and nights. Holiday availability.
• Excellent communication skills to connect effectively with customers and co-workers.
• Ability to manage a fast-paced, high-volume, clean, customer-focused establishment.
• Strong time-management skills; ability to multi-task, prioritize, and organize.

We are looking forward to reading your application.

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