Social Services Director

Location: Complete Care at Germantown | Germantown, WI

Job Type: Full-Time | Day Shift

Schedule: No Weekends | No On-Call

About Us

At Complete Care at Germantown, we approach every day with one clear goal: to improve the lives we touch through high-quality healthcare and extraordinary compassion. We are dedicated to creating a supportive, caring environment for both our residents and our team members.

Why Work For Us?

• Build a rewarding career with an established, highly successful organization.

• Work in a compassionate environment where employee growth and success are prioritized.

• Join a supportive team where colleagues feel like family!

• Enjoy competitive compensation and opportunities for professional development.

Position Overview

We are seeking a dedicated and compassionate Social Services Director to join our interdisciplinary team full-time. In this role, you will help support our residents' psychosocial, emotional, and social needs to ensure they receive holistic, high-quality care throughout their stay.

Responsibilities

• Assist in identifying residents’ psychosocial, mental, and emotional needs.

• Complete social histories and psychosocial assessments for new and current residents.

• Collaborate closely with the interdisciplinary clinical team to advocate for and protect residents' rights.

• Help maintain a safe, respectful environment by actively preventing and addressing resident concerns or grievances in accordance with facility policies and mandated reporting guidelines.

• Assist residents and their families with transition planning, community resources, and daily care adjustments.

• Complete required documentation accurately within the Electronic Medical Record (EMR) system.

• Perform other related administrative and supportive duties as assigned by the Director of Social Services or Facility Administrator.

Qualifications

• Education: Graduate with LSW or CSW Degree

• Experience: Experience working with the geriatric population in a long-term care, skilled nursing, or healthcare environment strongly preferred.

• Customer Relations: Strong customer service background with a proven track record of positive resident, family, and community relations preferred.

• Technical Skills: Proficiency with computers and electronic medical record (EMR) systems.

  Core Competencies:

• Excellent communication and interpersonal skills with the ability to build rapport quickly with residents, families, and team members.

• Strong organizational skills and the ability to work effectively both independently and as part of a collaborative team.

Complete Care at Germantown is an Equal Opportunity Employer.

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8.13.26