Front Desk Agent

Front Desk Agent

The Embers Hotel is seeking a warm, professional, and detail-oriented Front Desk Agent to serve as the first point of contact for our guests. This role is essential in delivering a refined, personalized hospitality experience that reflects the elegance and charm of our property.

Tucked in the quaint mountain town of Blowing Rock, North Carolina, The Embers Hotel offers 36 guest rooms and suites with full-service restaurant and al fresco dining patio. Managed by Hay Creek Hotels, this boutique location embodies a fireside retreat with 4-star service in an approachable, natural setting.

Job Summary:

• Greet guests with a welcoming and professional demeanor upon arrival and departure
• Manage check-in and check-out processes efficiently and accurately
• Handle reservations, cancellations, and room assignments using the property management system
• Respond to guest inquiries regarding accommodations, dining, amenities, and local attractions
• Coordinate with housekeeping and maintenance to ensure rooms meet quality standards
• Address guest concerns promptly and escalate issues when necessary
• Maintain accurate records of guest accounts, billing, and transactions
• Uphold the hotel's standards of luxury service and confidentiality

• Previous experience in hospitality, front desk, or customer service preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask in a fast-paced environment
• Proficiency with hotel management software and basic computer systems
• Flexible schedule, including evenings, weekends, and holidays

Preferred Attributes:

• Passion for hospitality and guest service
• Knowledge of the Blowing Rock area and local attractions
• Experience in boutique or luxury hotel environments