Warranty & Service Parts Coordinator

We are in search of a Warranty & Parts Coordinator to join our small Team! This is the perfect opportunity for a candidate who is an obsessive communicator, an innovative leader, passionate about accuracy, and enjoys helping others. If you’re self-motivated, are able to show initiative, and are looking for a gainful career, we look forward to reviewing your resume!

About McCullough Solutions Company:

Join us at McCullough Solutions LLC, providing world-class administrative solutions to the McCullough family of air conditioning companies in the greater Austin area. One of our sister companies, McCullough Austin, is Austin’s largest family-owned and operated HVAC service and replacement business, serving Texas homeowners for over forty years. Help us support McCullough by providing unmatched administrative solutions, allowing the McCullough family of companies to prosper while making our community comfortable in their homes.

At McCullough Solutions, we foster a culture of innovation, respect, and teamwork. We are dedicated to providing exceptional administrative services to our customers and a supportive, dynamic work environment for our employees. We are currently seeking a dedicated Warranty & Parts Coordinator to join our team and contribute to the financial operations we aim to consistently provide.

Job description

Job Description: Warranty & Parts Coordinator

Company: McCullough Solutions Company LLC

Location: Austin, TX 78757

• As the primary point of contact for parts and warranty for our Service Technicians, the ideal Warranty & Parts Coordinator has a friendly attitude and can effectively stay on task while assisting our Field Team.
• Assisting Technicians ordering parts for repairs and scheduling return visits.
• Responsible for ordering required parts and verifying warranty eligibility for technicians.
• Provide parts pricing and availability, monitor the status of pending parts orders, communication with customers to give updates on the status.
• Responsible for submitting warranty claims and processing part returns.
• Provide general administrative support and assist where needed across teams.
  
• Obsessive attention to detail.
• Accurate typing and spelling.
• Be able to multi-task in a high pace environment.
  

Job Type: Full-time

Benefits:

• 401(k)
  
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
  

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Some overtime possible

Experience:

• Knowledge of ServiceTitan Software is required.
  
• HVAC: Preferred but not required

Ability to Relocate:

• Austin, TX 78757: Relocate before starting work (Required)

Work Location: In person