Customer Service Associate

Full-Time | Onsite

Are you a people-person who thrives in a fast-paced environment and enjoys being the go-to problem solver? We’re looking for a Customer Service Associate to be the friendly voice of our company and a key connection between our customers and sales team.

In this role, you’ll handle incoming calls, support showroom activity, coordinate with sales staff, and help ensure our customers have a smooth and positive experience from start to finish.

What You’ll Do

• Answer and manage a high volume of inbound and outbound calls in a professional, timely manner

• Accurately enter and track calls and customer interactions in our system

• Serve as a liaison between customers and the sales team

• Resolve customer service issues independently and efficiently

• Follow up on internet leads and installations

• Schedule deliveries and coordinate with customers

• Process customer payments

• Complete reports and other assigned administrative tasks

What We’re Looking For

• A calm, friendly communicator who enjoys helping others

• Strong multitasking skills and the ability to work in a fast-paced environment

• Highly organized with great attention to detail and follow-through

• Comfortable working independently and taking ownership of tasks

• A positive, professional attitude with a strong work ethic

• Someone who takes pride in their work and contributes to a team-oriented environment

Qualifications

• High School Diploma or equivalent

• Proficiency with computers, including Microsoft Office and Google tools

• Experience with IBM AS400 is a plus

• Prior call center or customer service telephone experience is a MUST

Work Environment & Physical Requirements

• Office-based role in a professional, supportive environment

• Regularly required to talk, hear, and move throughout the office

Why Join Us?

• Be part of a customer-focused team where your work makes an impact

• Gain hands-on experience supporting sales and customer operations

• Work in a collaborative environment that values professionalism and growth

Schedule: Monday-Friday; 9:30am-6:00pm

Hourly Rate: $18-$20

If you enjoy helping customers, staying organized, and being an essential part of a growing team, we’d love to hear from you.

Apply today and take the next step in your customer service career!

WindowRama, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other category protected under law. In addition to federal law requirements, WindowRama, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.