District Manager - Operations

!!! START ASAP !!!

District Manager at Irving !!!

Job Description:

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to deliver high-quality service standards. You will also oversee staffing, property maintenance, and customer support and ensure new properties are onboarded smoothly.

Please note that this job description is not exhaustive and is subject to change. The company may require employees to perform functions beyond those contained in this document. The company reserves the right to revise this job description at any time, which means that duties and responsibilities may change to meet the organization's ongoing needs. You are expected to comply with all company policies and perform other duties as assigned by your supervisor or management.

Your responsibilities will include:

Staffing and Property Maintenance:

- Review market hiring needs with the Regional Operations Manager at least once a week.

- Lead staffing, supervise properties, fill open positions, and sweep properties.

- Partner with HR to ensure new porters complete required training and paperwork before beginning work.

- If properties are down, you are expected to help complete the service.

- Provide monthly OSHA Safety Training.

- Maintain open communication with management and employees

- Maintain accurate records and reports

Customer Support:

- Follow up on any issues and ensure properties receive reports of any issues and violations noted during service.

- Respond to all calls and emails involving complaints by properties or residents within 2 hours, using a "customer first" mentality and tone.

- Visit each assigned property and record the visit least once a month.

- Must send reports to property managers daily

New Property Onboarding:

- Assist with the launching of a new property.