Donor Relations Specialist - Family First
Job Description
Donor Engagement Specialist
Family First | Development Team
Location: Tampa, FL (Hybrid)
Reports To: Director of Development
Employment Type: Full-Time
ABOUT THE ROLE
Family First is looking for a mission-driven Donor Engagement Specialist to join our growing Development team. In this role, one will cultivate and steward a portfolio of base-level donors, helping move supporters toward deeper engagement and increased generosity.
This is an excellent opportunity for an early-career professional eager to build meaningful donor relationships, sharpen fundraising skills, and grow in a collaborative nonprofit environment. If one is relational, organized, and passionate about connecting people to a cause, we want to hear from the applicant.
KEY RESPONSIBILITIES
Donor Engagement
• Manage a portfolio of base-level donors with a focus on retention and relationship-building.
• Execute appeals, donor segmentation, and campaign coordination.
• Conduct proactive, personalized outreach to donors through phone calls, texts, emails, video meetings, and handwritten notes.
Research & Analysis
• Identify new donor prospects and assess upgrade potential within one's assigned portfolio.
• Analyze donor data and reports to monitor retention, reactivation, and giving trends.
Collaboration & Events
• Partner with the Events Team to support donor fundraising events.
CRM & Reporting
• Accurately document all donor interactions and research in HubSpot in a timely manner.
• Track and report on key performance indicators, including touchpoints, donor upgrades, retention rates, and annual fund revenue growth.
QUALIFICATIONS
• Bachelor’s degree in nonprofit management, communications, business, or a related field
• 1–3 years of experience in nonprofit development, donor relations, customer success, or a relationship-focused role
• Strong interpersonal and communication skills, with the ability to engage and inspire a variety of audiences
• Excellent written communication skills, including the ability to convey mission, impact, and vision in a compelling way
• Organized and detail-oriented, with comfort working toward defined metrics and goals
• Alignment with Family First’s mission and values
• Experience with HubSpot or a similar CRM platform
• Familiarity with fundraising strategies, donor stewardship, or moves management
• Ability to travel occasionally for donor meetings or events
