Posted August 17, 2026
Help Desk (Tier 1 Support)
Sterling Engineering Inc.
Richmond, VA, US
Full Time
Job Description
Job Description
Help Desk (Tier 1 Support)
Location: Richmond, VA
Employment Type: Contract-to-Hire
Compensation: $25.00/hr-$30.00/hr
Shift: 1st Shift (7am-3:30pm)
POSITION SUMMARY
The Helpdesk Technician (level 1 support) is responsible for installing, maintaining, troubleshooting, and supporting desktop/laptop hardware, software, peripherals, printers, and mobile devices within a corporate & manufacturing environment. This role provides first-line technical support to end users while ensuring accurate asset tracking, system imaging, software deployment, and adherence to company IT standards and procedures.
KEY RESPONSIBILITIES
- Install, configure, repair, and perform preventative maintenance on desktop and laptop systems, printers, and related peripherals
- Provide first-line technical support for hardware, software, printer, and network connectivity issues
- Troubleshoot desktop, laptop, software, and hardware failures and identify network-related issues affecting end users
- Install software applications, operating system patches, upgrades, and security updates
- Configure and support corporate cellular phones according to company standards
- Perform imaging and deployment of desktops and laptops in standardized environments
- Maintain accurate physical and logical inventory tracking of all supported PC assets
- Manage printer-related supplies and coordinate maintenance needs
- Assist end users in determining appropriate software solutions to meet business needs
- Collaborate with Network Administrators and IT Analysts to resolve escalated network issues
- Coordinate with third-party vendors for hardware repair and replacement services
- Document support activities, asset management updates, and troubleshooting resolutions
- Support continuous improvement initiatives and perform additional duties as assigned
QUALIFICATIONS
Education & Experience
- Associate degree in Information Technology, Computer Science, or related field preferred
- Experience supporting desktop systems, laptops, peripherals, and end-user technologies preferred
Experience Levels
