Customer Support Representative

Customer Support Representative Summary/Objectiveisolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of support, a Customer Support Representative works within a team and is responsible for all aspects of quality service for our clients. Core Job DutiesMaintains a high rate of isolved client retention through superior customer service.Respond accurately to a large volume of support calls and emails in a timely manner with a high degree of professionalism.Research and resolve inquiriesAppropriately escalate issues for clients and participants as prescribed by standard operating procedures.Accurately document all communications.Accurately complete all assigned processing tasks.Participate in customer service training related to knowledge and skill enhancements.Additional duties as assigned. Job Complexity Acquires job skills and learns company policies and procedures to complete routine tasks. General knowledge of core elements or concepts within their role.Interaction Works on assignments that are routine or repetitive in nature, requiring limited judgment or subject matter knowledge. Has little or no role in decision-making.SupervisionNormally receives detailed instructions on all work. Works under close supervision.Experience Typically requires no previous professional experience. Minimum QualificationsHigh school diploma or equivalentExcellent written, oral, and communication skillsStrong customer service orientation and problem resolution skillsExcellent interpersonal skillsSuccessful completion of isolved Base Camp Additional Preferred Qualifications1+ years previous experience in a professional, customer facing business environment About isolvedisolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com. isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.