Insurance Account Representative

If you are motivated by performance and want to be rewarded for your work, this Account Representative opportunity in a fun, low stress environment offers a base pay structure plus commission with strong earning potential. As an account manager for Scott Lacey - State Farm Agent in Columbus, GA, you are vital to our daily business operations and customers’ success. You will help grow our agency through meaningful customer experiences and relationship building.

Responsibilities

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Strong phone presence and clear, confident communication
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Identify and qualify leads, then convert qualified opportunities into appointments and applications
• Maintain accurate activity and pipeline records in the agency system
• No prior experience required — we will train you
• Self-motivated and comfortable with consistent outreach and follow-up
• Willingness to obtain required insurance licenses

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