Full Time Asst. Center Manager

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and supervise the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and work along side with franchise owner with various weekly and monthly reports. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, , and business development.
The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center to attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.

RESPONSIBILITIES

• Helps with, training, scheduling of other staffs
• Schedules work assignments and helps the Manager/Owner to facilitate weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Work with Manager/Owner to develop and implement the store marketing program
• Manages inventory
• Back-up person for Store Manager/Owner for employee timesheets and submits for payroll processing
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned
• Greeting and assisting customers with enthusiasm, building rapport and trust to drive sales and loyalty.
• Provide expert guidance on our services and products, offering customized solutions to meet each customer’s unique needs.
• Process shipments, pack items securely, and ensure accurate documentation for smooth transactions.
• Operate printing and copying equipment delivering high quality results timely.
• Handling of mail and packages with care and efficiency.
• Maintain a clean and organized store to uphold brand standards.
• Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
• Embrace opportunities for ongoing training and development to enhance your skills and growth within our multi-location ownership structure.

QUALIFICATIONS

• High school diploma or GED required
• Advanced education degree, coursework, or tech school desired
• One year of supervisory experience in logistics, retail, or other relevant industry
• One year of experience working at The UPS Store or Two years of experience working in retail packing, shipping and print center.
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong customer service skills and abilities

BENEFITS

• Flexible time schedule
• Eligible for a bonus after completing 90 days based on PO box sales, Print jobs and over all Customer satisfaction scores
• Paid two weeks Vacation (80 hrs) per-annul after completing one year of service
• Salary - $38,000 to $44,000 Yearly