Part-time Information Technology Support Specialist

A Level 1 Fingerprint Clearance Card is required for employment at Gila Community College.

• Ability to perform general physical activities that require considerable use of arms, hands, and fingers to manipulate office equipment, machines, and materials. Some whole-body movement such as lifting, balancing, walking, stooping, carrying objects and handling materials may be required.
• Ability to operate and troubleshoot various software and office equipment including computers and other technological hardware in a safe and effective manner.
• Ability to provide effective assistance to College stakeholders in a variety of business environments requiring critical thinking, organization, and the use of inter-personal and communication skills in a professional manner.
• Functions/duties as listed in Procedure 5012.02 Employee Classification General Responsibilities.
• Additional position specific essential functions are listed below.

• Performs duties under medium supervision following procedures, instructions, directions, training, and experience gained.
• Independent decision making is needed to manage various responsibilities and provide effective assistance to all College employees and stakeholders.

• Provide information technology support to College stakeholders to ensure efficient and productive use of College hardware and software.
• Respond promptly to phone calls, emails, and in-person questions/requests for support from College stakeholders.
• Assist the IT Administrator with hardware and software inventory control and utilization processes including all hardware, software licenses, and packages.
• Organize, plan, and prioritize work and workflows following guidelines established withing the IT and business departments.
• Maintain confidentiality and security of all information within the College.
• Develop and maintain the trust of administrators, board members, co-workers, and other College stakeholders by professionally fulfilling the responsibilities of the position and serving the best interests of the College.
• Develop constructive and cooperative working relationships with supervisors, co-workers, and other College stakeholders and provide professional information technology assistance.
• Maintain business environment/situational awareness to understand and respond effectively to all information technology assistance requests in a professional and effective manner.
• Participate in information technology training initiatives at various levels throughout the College including but not limited to assisting the IT Administrator conduct online or in-person training or personally provide training sessions with individuals or groups as needed.
• Understand and follow College policies and procedures; assist others in understanding and following College policies and procedures.
• Perform similar duties not specifically listed as directed.

• A combination of training, education, and experience in the various areas of responsibilities that will enable the employee to succeed.
• Ability to pass a background screening process and/or obtain a Level 1 Fingerprint Clearance Card is necessary.
• Two or more years of direct experience effectively utilizing a variety of Microsoft 365 products, productivity enhancing technologies, and a variety of technology hardware.
• Education or certification in areas of information technology (software and hardware) directed at safe and effective utilization proficiencies.
• Possess excellent interpersonal and customer service skills.

• Certification in CompTIA A+, Microsoft 365 Endpoint Administrator Associate, and/or CompTIA Network+, or similar relevant certification(s).
• Ability to provide clear and understandable instructions to end users when training or assisting with the effective and secure use of software and hardware.