Field Operations Office Specialist
Job Description
Provide day-to-day operational support for field-based Phlebotomy staff, including AM and STAT teams.
Serve as the first point of contact for callouts and staffing concerns.
Be willing and available to provide coverage wherever staffing support is needed.
Ensure all assigned active clients are scheduled, staffed, and covered appropriately, compliantly, and in a timely manner.
Help ensure all collected samples arrive at the laboratory no later than 11:00 AM.
Work closely with the Field Operations Manager to ensure recruiting and hiring needs are met to support client coverage.
Schedule candidate interviews.
Schedule new-hire orientations.
Assist with staffing coverage and identify potential gaps before they impact client service.
Follow up promptly on call-outs and coverage needs.
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Review and follow up on errors, including:
PIPs (Performance Improvement Plans)
Retraining requirements
Repeated or ongoing errors
Follow up with Phlebotomy Technicians who fail to fax required documentation.
Follow up with Technicians when required Draw Logs are not signed.
Be available to assist with critical issues as needed.
Provide or coordinate retraining when performance or compliance issues are identified.
Ensure all staff maintain the appropriate credentials and required documentation.
Create and maintain annual competency testing for applicable staff.
Complete supply orders with a 2–3 business day turnaround.
Maintain accurate inventory levels.
Ensure the supply room remains fully stocked and organized.
Monitor supply needs proactively to prevent shortages that could affect field operations.
Assist the Lab Accessioning Team as needed with receiving and labeling activities.
Provide additional operational support during critical or high-volume periods.
The position is responsible for helping maintain reliable staffing, timely client coverage, compliance, quality, and communication across field-based Phlebotomy operations. Proactive communication and timely follow-up are essential to ensuring uninterrupted service to all assigned clients.
