Administrative I

General Description

The Administrative I position provides front desk and general administrative support at an assigned practice location. This entry-level position is responsible for creating a welcoming environment, assisting clients and providers, maintaining accurate schedules and records, and completing daily administrative responsibilities in accordance with company policies and procedures.

A. Essential Duties

• Greet clients, visitors, and providers professionally and courteously.
• Complete client check-in and check-out procedures.
• Answer incoming telephone calls and direct messages appropriately.
• Schedule, confirm, cancel, and reschedule appointments.
• Maintain accurate appointment statuses within the Electronic Health Record.
• Verify that required client documents and forms are complete.
• Monitor assigned email accounts and respond or route messages appropriately.
• Scan, upload, and organize documents within the client record.
• Maintain the organization and cleanliness of the reception area.
• Complete opening and closing procedures.
• Protect client confidentiality and comply with HIPAA requirements.
• Notify leadership of client concerns, safety issues, or workflow barriers.
• Assist providers and other administrative employees as needed.
• Participate in required meetings, supervision, and training.

B. Additional Duties

• Assist other Administrative team members as needed to maintain productivity and efficiency.
• Participate in departmental projects and workflow improvements.
• Support company initiatives and operational changes as assigned.
• As the department continues to grow, additional responsibilities may be assigned based on business needs.

Qualifications

Education:

• High School Diploma or equivalent required.
• Associate Degree preferred.

Experience:

• Customer service or administrative experience preferred.
• Medical or behavioral healthcare experience preferred.
• Basic knowledge of Microsoft Office applications.
• Experience using Electronic Health Record systems preferred.