Front Desk

JOB DESCRIPTION


Position: Front Desk Team Member
Reports to: Operations Manager
Employee Type: Full Time/Part Time


Job Summary:
This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:
%CF; Executes procedures as outlined by front desk manual
%CF; Answer phones, take messages and transfer calls
%CF; Knowledgeable of Clubs amenities and surroundings
%CF; Communicates kindly and sincerely using members name
%CF; Attends all staff and club meetings and events
%CF; Establish and maintain professional relationships with members and staff
%CF; Ensures front desk is clean, maintained and organized at all times
%CF; Ability to respond quickly and appropriately to emergency situations
%CF; Comfortable serving alcohol
%CF; Willingness to learn bartending skills, if not already knowledgeable
Expectations:
%CF; Present a professional demeanor at all times when representing the Genesis Health Clubs
%CF; Provide input in developing strategies to support club goals and objectives
%CF; Ability to respond to common inquiries or complaints from members
Job Requirements:
%CF; Available to work weekends and evenings and holidays
%CF; Ability to work well with others
%CF; Experience in cash handling and credit cards
%CF; Customer service abilities
Physical Requirements:
%CF; Ability to stand for long periods of time
%CF; Ability to lift up to 35 pounds
%CF; Ability to communicate with guests and other associates, including reading, writing and speaking.