Posted August 17, 2026

Commercial Lines Customer Service Representative Assistant

Brosky Insurance Agency Inc

Allentown, PA, US Full Time

Objective: Under the direction of the commercial lines manager, provide commercial lines support and

assistance to producers, CSR's and the marketing specialist.

Position Authority:

1. Provide assistance and support in furtherance of commercial lines department and the agency as a whole.

2. Contact carriers as required and answer correspondence in a timely manner.

3. Maintain professional and courteous relationship with producers and assist with servicing of accounts.

Benefits

Mon-Fri Schedule

Responsibilities

Process daily mail for assigned accounts and deliver to CSR's.
Check carrier websites daily and process any documents to be given to CSR's.
Answer and process telephone requests.
Process billing and cancellation request according to agency operating procedures - call, follow up and prepare weekly Notice of Cancellation list and end of month cancellation list.
Assist CSR's and producers with customer billing questions.
Process Audit letters for Non-Compliant Audits.
Process and prepare commercial renewals for review.
Process Drivers List requests and process changes after returned.
Assist producers with Driver Exclusions.
Purge all accounts over 2 years and file appropriately.
Filing customer files.
Manage prospect files.
Manage prospect leads and mailing of post cards.
Scan Erie certificates to Erie weekly.
Assist in clerical activities associated with commercial lines department.
Photocopying, faxing, and scanning daily.
Prepare renewal binders for producers.
Order loss runs when requested.
Print labels for files and envelopes.
Stock supplies in commercial lines department.
Process renewal, new business and final audit letters.
Participate in and successfully complete education programs as requested by the agency manager.
Perform other duties as requested.

Requirements