Housekeeping Room Inspector

Qualification Standards

Education & Experience:

• At least 1 year of progressive experience in a hotel or a related field required

• High School diploma or equivalent preferred

Tools & Equipment:

• Computer, copier, scanner, other office equipment, telephone, two way radios

• Industrial washers and dryers, industrial presser, vacuum, buffer, extractor, housekeeping carts, lobby carts, elevators, brooms, buckets, mops, fax machine

Work Environment:

• Under variable temperature conditions

• Under variable noise levels

• Outdoors/Indoors

• Around chemicals, fumes and or odor hazards

• Around dust and or mite hazards

Physical Requirements:

• Long hours sometimes required

• Medium work – Lifting up to 50 pounds and pushing/pulling up to 100 pounds occasionally and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

• Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty

• Ability to stand for long hours and walk long distances without fatigue

• Ability to work under variable temperatures and noise levels

• Near Vision - The ability to see details at close range

Mental Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English

• Must be able to evaluate and select among alternative courses of action quickly and accurately

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

• Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions

• Must be able to identify differences and similarities, detect changes in circumstances or events and analyze and evaluate results; choosing the best solution to solve problems.

• Multi-lingual skills helpful

Duties & Functions

Essential:

• Approach all encounters with guests and employees in a friendly, service oriented manner

• Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel

• Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working

• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations

• Inspect work performed to ensure that it meets specifications and established standards.

• Select the most suitable cleaning materials for different types of linens, furniture, flooring and surfaces

• Instruct staff in work policies and procedures, and the use and maintenance of equipment

• Secure issued keys at all times, report lost or stolen keys immediately

• Follow proper SOP on entering and securing guest rooms

• Report all lost and found items to service express

• Report any maintenance repairs immediately to service express

• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

• Communicate to supervisors/managers any performance challenges that may require actions, such as: promotions, transfers and dismissals

• Advise managers, front desk agents, or admitting personnel of rooms ready for occupancy

• Notify Room Attendant(s) of any deficiencies found in room, and not on Attendant’s board. Provide coaching to Room Attendant and provide visual examples whenever possible

• Re-inspect corrected rooms

• Enter room status into rooms system

• Inspect Room Attendant carts, closets and boards

• Assist with on-going training

• Clean guest rooms when needed

• Completes a floor walk of all floors, inspects carpets, walls, ashtrays, mirrors & lights daily

• Balance and prepare individual paperwork for closing of shift

• Connect with the manager on duty at the front office prior to leaving the shift

Marginal

• Participate in all hotel and departmental meetings as requested

• Other duties as required