Client Services & Administrative Coordinator - ABA center Houston TX

Client Services & Administrative Coordinator

ABA Therapy Clinic | Cypress / Houston, TX
Full-Time | Monday–Friday | In-Person
$18–$21/hour, based on experience
Immediate Opening

About the Role

Chivalry Behavioral and Autism Therapy (CBAT) is seeking a highly organized, proactive Client Services & Administrative Coordinator to support our growing ABA therapy clinic.

This role is an important part of the day-to-day success of our clinic. You will help families navigate the intake process, coordinate client and therapist schedules, support insurance and documentation workflows, and help keep clinic operations running smoothly.

This is more than a traditional front-desk role. We’re looking for someone who takes ownership, communicates well, anticipates needs, and enjoys creating an organized and positive experience for both families and staff.

What You’ll Do

Client & Family Support

• Serve as a welcoming and professional point of contact for families
• Respond to calls, texts, and emails promptly and professionally
• Guide families through intake requirements and next steps
• Follow up consistently to help prevent delays in starting services

Scheduling & Coordination

• Coordinate schedules for clients, BCBAs, and RBTs
• Manage schedule changes, call-outs, cancellations, and coverage
• Work proactively to minimize scheduling gaps and maintain continuity of care
• Keep scheduling information accurate and up to date

Intake, Insurance & Documentation

• Verify insurance benefits for Medicaid and commercial plans
• Collect, organize, and track required intake documentation
• Communicate with families, providers, and internal team members regarding outstanding items
• Maintain accurate, organized, and compliant client records

Clinic & Administrative Operations

• Support staff onboarding and administrative workflows
• Maintain reports, trackers, and operational documentation
• Assist with inventory and clinic supply management
• Identify workflow gaps and help implement practical solutions
• Provide general administrative support to clinical and operational leadership

Qualifications

• 2+ years of administrative, medical office, client services, or office coordination experience
• Strong organizational skills and attention to detail
• Excellent written and verbal communication
• Ability to prioritize and manage multiple responsibilities
• Comfortable working in a fast-paced, team-oriented environment
• Experience using scheduling systems, EMRs, or similar office technology
• Professional, dependable, resourceful, and solutions-focused

Preferred Experience

Experience in one or more of the following is highly valued:

• ABA or behavioral health
• Pediatric therapy or medical office administration
• Insurance verification and authorization processes
• Medicaid and commercial insurance
• Scheduling healthcare providers or therapy staff
• Previous Behavior Technician (BT/RBT) experience
• Daycare, preschool, or pediatric settings

Bilingual English/Spanish candidates are strongly encouraged to apply.

Why Join CBAT?

At CBAT, we believe strong clinical care requires strong operational support. You’ll join a growing organization committed to compassionate care, clinical excellence, and meaningful outcomes.

We offer:

• A professional and supportive clinic environment
• Meaningful work supporting children and families
• Opportunities to learn and grow as the organization expands
• A team culture that values initiative, accountability, and collaboration
• Opportunities for increased responsibility and career advancement

Who Will Thrive in This Role?

You may be a great fit if you are someone who:

• Notices what needs to be done and takes initiative
• Enjoys helping families and solving problems
• Can stay organized when priorities change
• Communicates clearly and follows through
• Takes ownership of their work
• Wants to grow within healthcare or ABA operations

Ready to Join Us?

We are actively interviewing for this position and looking to hire promptly.

If you’re organized, dependable, people-focused, and ready to contribute to a growing ABA practice, we’d love to hear from you.

Apply today for priority consideration.

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