Cage Supervisor-(Full-Time)

JOB DESCRIPTION

Position Title: Cage Supervisor

Department: Cage

Employment Classification: Non-Exempt

Position Summary/General Description:

A Cage Supervisor is responsible for monitoring and verifying all cash transactions for departments and

ensuring compliance with company internal controls, policies and procedures.

Expectations:

 Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.

 Act as a role model within and outside LDC.

 Maintain a positive and respectful attitude toward customers and co-workers.

 Consistently reports to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

 Adhere to all administrative policies (LDC Policy & Procedure Manual and departmental

procedures), safety rules and health regulations, and Pueblo of Laguna Gaming Control Board/Tribal

Gaming Regulatory Authority rules and regulations.

 Direct, train, monitor, and assign tasks to cage personnel.

 Provide exceptional customer service to all external and internal customers and patrons and

communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional

work environment with cage personnel.

 Work odd or unusual hours including weekends, holidays, and overtime.

 Exercise strong motivational commitment to the organization, speak accurately and clearly to co workers and guest.

 Exhibit strong knowledge of the cage procedures in a large-scale operations including but not

limited to: ensure proper customer transactions by verifying large amounts of money/chip

exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining

accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned

and accomplish all tasks as appropriate.

 Adhere to Title 31 procedures.

 Ensure excellent customer and employee service and arbitrates disputes professionally.

 Maintain a flexible schedule to open and close cage as necessary.

 Exercise basic knowledge in management, human resources and budgeting.

 Maintain strong knowledge with money handling, counting, and complex mathematical skills.

 Actively participate in Supervisory Development Leadership Series (SDLS) yearly.

 Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn

guests’ names and preferences; connect with them individually and professionally; smile; make eye

contact and verbally greet guests from arrival to the property through departure; and provide fast

and friendly service to guests).

 Be a team player (e.g., work toward team goals and foster a collaborative and positive work

environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and

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respect; never engage in negativity; maintain openness to coaching, learning and improving;

receptive to change and willingness to embrace challenges with team-spirit).

 Develop a thorough knowledge of services, room locations, amenities, surroundings, providing

accurate directions, and information for guest inquiries about promotions and special events.

 At all times maintain a courteous, positive and professional working relationship with all LDC

personnel and the general public (e.g., coworkers, clients and vendors).

 Work under pressure; maintain regular and punctual attendance including working odd and unusual

hours, weekends and holidays.

 Perform additional duties and responsibilities as necessary or assigned.

Education & Experience

 High School diploma or GED Certification preferred.

 Must have two (2) years of experience in demonstrating supervisory abilities involving cash handling.

 Must have relevant work experience in cash handling or cage cashier capacity.

Licensing & Certification:

 None.

Computer Equipment, Software, Machinery:

 Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.),

 Experience with Kronos (Timekeeper Software), and Paramount (Purchasing Software).

 Experience with operating counting equipment such as: money sorters, counters, and ten 10 key

calculator.

Essential Physical Requirements:

 Requires employee to hear, sit, talk, and repetitively use hands the majority of the time.

 Requires employee to occasionally stand and walk.

 Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-25 lbs.

Essential Mental Demands:

 Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write

the majority of the time.

Supervisory Responsibilities:

 Train, discipline, schedule, apportion work among employees, appraise productivity, and measure

performance. Defer hire and fire recommendations to cage manager.

Work Environment (inside/outside):

 This job operates in a professional office environment. This role routinely uses standard office

equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 The job is performed indoors in a Casino environment with frequent exposure smoke (e.g., cigarette

smoke).

Other Requirements:

 Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and

must provide/maintain a valid New Mexico drivers’ license.

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 Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or

maintaining a Title 31 Certification.

 Applicant will be required to pass a pre-employment alcohol/drug screening