Property Associate

About Fairgrove Property Management:

Fairgrove Property Management provides industry-leading residential property management services to real estate investors and residents throughout Southern California. Founded in 1976, the Irvine, CA-based company makes owning investment properties profitable and effortless. Four decades of experience in the residential real estate sector empowers Fairgrove to deliver a combination of exceptional operational expertise and innovative technology to both owners and residents. The company’s management approach enables stress-free, passive investing for owners, and provides residents with quality housing where service is the highest priority. Fairgrove Property Management operates in four major Southern California markets and is rapidly expanding across the West.

Job Summary:

As a Property Associate, you are proactive, self-motivated, and detail-oriented. You help the Regional and Property Managers with daily tasks to keep the property running smoothly. Your responsibilities may include marketing and leasing support, unit and property inspections, posting and delivering notices, and providing excellent customer service to residents, prospects, vendors, and team members.

Position Details:

• Full-Time Position
• Hours: 40 hours per week
• Compensation: $25.00-$28.00/hr

Benefits Package:

• Medical, Vision, and Dental Coverage
• 401(k) Plan
• Paid Time Off (PTO)

• Help create and manage marketing materials for available units.
• Assist prospective residents with the rental process, including guest cards and applications.
• Conduct in-person and virtual showings of available units.
• Assist residents with move-ins and move-outs, including inspections, collecting required information and payments, and providing keys.
• Assist with lease renewals, rent increases, and market research as needed.
• Answer phone calls, return missed calls, check voicemail, and follow up with prospects.
• Respond to resident questions, complaints, and service requests and help coordinate resolutions.
• Prepare daily and weekly reports.
• Communicate clearly with team members, prospects, vendors, and residents.
• Create and post resident notices and communications.
• Inspect vacant units to ensure they are clean, ready for showings, and properly photographed for marketing.
• Walk the property regularly to check cleanliness, safety, and overall appearance, and create work orders when needed.
• Collect coins from common-area laundry facilities.
• Perform other duties as needed or assigned.

Skills and Abilities

• Excellent attention to detail and ability to work efficiently
• Positive, can-do attitude with a commitment to excellence, improvement and achieving goals
• Ability to communicate clearly and effectively, both verbally and in writing multi-lingual ability a plus
• Schedule may require work on weekends, holidays and evenings
• Regular, consistent and timely attendance required

Qualifications:

• High school diploma (or GED), or equivalent experience required
• Valid driver's license, clean driving record and reliable transportation
• Microsoft Office 365
• AppFolio experience a plus