Front Desk Receptionist

Job Summary – Receptionist

The Receptionist serves as the first point of contact for the caregiving agency and plays a vital role in supporting daily administrative operations. This position is responsible for providing professional, courteous, and efficient front-office support to clients, caregivers, staff, and visitors. The Receptionist helps ensure smooth communication, accurate scheduling, and organized administrative meetings while maintaining a welcoming and supportive environment aligned with the agency’s mission of quality care.

Key Responsibilities Include:

• Answering and directing incoming phone calls in a professional and timely manner

• Taking accurate messages and relaying information to appropriate staff

• Scheduling and confirming appointments for clients, caregivers, and administrative staff

• Greeting visitors and assisting them upon arrival

• Taking detailed meeting notes during administrative meetings and distributing summaries as needed

• Maintaining confidentiality and professionalism when handling sensitive information

Qualifications:

• One (1) year of receptionist or administrative experience preferred, but not required

• Working knowledge of Microsoft Office applications, including Outlook and Excel

• Proficiency in keyboarding and basic data entry

• Experience using Microsoft Teams for communication and meetings

• Strong organizational, communication, and time-management skills