Service Advisor

The Service Advisor plays a crucial role within an automotive dealership's service department, acting as the primary point of contact for customers regarding vehicle service needs. As an individual contributor reporting directly to the Service Manager, this position involves coordinating service appointments, communicating effectively with customers both on-site and remotely, and ensuring a seamless service experience from vehicle inspection through invoicing. The Service Advisor also supports sales and warranty processes while resolving customer concerns promptly.

Responsibilities

• Interact with customers on-site, by phone, and email to schedule and coordinate vehicle service appointments
• Prepare detailed vehicle inspection reports and communicate findings to customers
• Assist with invoice preparation and warranty processing
• Resolve customer complaints and provide timely follow-up communication
• Support sales efforts by identifying additional service opportunities

Required Qualifications

• High school diploma or equivalent

Preferred Qualifications

• 2+ years experience in automotive service advising
• Strong customer service and communication skills
• Knowledge of automotive services and terminology
• Effective problem-solving and conflict resolution abilities
• Time management and scheduling proficiency
• Computer literacy

Family-Atmosphere, from General Manager to Service & Parts, you will feel 100% "Part of the Family". PAID TRAINING AND CERTIFICATIONS!