Refund Representative - Santa Ana, CA ONSITE

*THIS IS A FULLY ONSITE POSITON*

Enjoy Life in Great Health! Come Discover KPC Health!

SUMMARY

Under direct supervision, is responsible for refund/credit balance research.

REQUIREMENTS

RESPONSIBILITIES AND DUTIES:

• Maintains established policies and procedures, objectives, quality assurance program and safety standards.

• Reviews and works credit balance worklist on a daily basis, requesting adjustments or preparing refund requests as indicated by review.

• Prepares refund request on proper forms and submits refund requests for approval.

• Process incoming written requests for refunds received from insurance companies.

• Handles incoming telephone calls regarding refund requests from patients and/or insurance companies.

• Receives patients that visit the business office regarding refunds.

• Process Unidentified Cash accounts as assigned by supervisor. This includes research, preparing refunds, logging, and balancing all

transactions taken in UID account.

• Maintains credit balance AR at acceptable levels per facility BOPM.

• Performs other related duties as assigned or requested.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Minimum of 2 years’ experience required

• Healthcare experience preferred.

SKILLS AND ABILITIES

• Strong attention to detail

• Strong customer service skills

PHYSICAL REQUIREMENTS:

• Body Positions: Sitting and standing for prolonged periods.

• Body Movements: Arm and hand dexterity.

• Body Senses: Must have command of close and distant sight, color perception and hearing.

• Strength: Ability to lift and move up to 25-pounds.