Head Of Operations

Director of Field Operations (Property Management)

Williamsburg, Brooklyn | Hybrid (Field + Office)

$200,000 – $250,000 DOE

Company & Role Overview

A vertically integrated ownership and property management company overseeing approximately 1,500 Class A residential units across Brooklyn.

We are seeking a senior leader to oversee maintenance, property operations, and overall building performance across the portfolio. This role is highly execution-focused—managing property managers, superintendents, and maintenance leadership while ensuring strong field operations, responsiveness, and service levels across all assets.

This is a hands-on leadership role for someone who has run field operations at scale, drives accountability, and operates with a strong service mindset.

Key Responsibilities

Operational Leadership

• Own day-to-day operations across all buildings, ensuring consistency, responsiveness, and accountability
• Act as the senior escalation point for tenant issues, maintenance concerns, and operational challenges
• Drive strong service levels across the portfolio

Team Management & Development

• Lead and manage property managers, supers, and maintenance leadership
• Set clear expectations, performance standards, and accountability frameworks
• Build and strengthen the leadership bench across the portfolio

Maintenance & Field Oversight

• Oversee all maintenance operations including preventative maintenance, repairs, and building systems
• Ensure timely response and high-quality execution across all buildings

Ideal Candidate

• Background as a Regional Manager, Director of Operations, or similar leadership role
• Strong experience running field operations across multiple sites
• Proven ability to manage managers and hold teams accountable
• Hands-on, execution-driven, and highly organized
• Customer-service driven, with a strong focus on responsiveness and tenant satisfaction

Qualifications (Must-Haves)

• 5+ years of leadership experience in property management, maintenance, or field operations
• Experience managing large, multi-site portfolios
• Proven track record of improving operations and responsiveness
• (Strong knowledge of maintenance operations)

Why Apply

• Lead operations across a large, Brooklyn-based portfolio
• Direct exposure to ownership and decision-making
• Opportunity to build structure and elevate operations across the platform
• Strong compensation with long-term growth potential

email resumes to [email protected]