Customer Account Representative - 1st Party Collections

Customer Account Representative – 1st Party CollectionsAmhert/Williamsville, NY | Full-Time | Starting at $16/hour + Up to $500/Month in BonusesCapital Management Services (CMS) is hiring for our August 31, 2026 training class!Capital Management Services (CMS) is a Buffalo-based company specializing in first-party account servicing and payment reminder calls for a nationally recognized financial institution. We are a compliance-focused organization that offers a professional, team-oriented environment with opportunities for long-term career growth.We are currently looking for motivated individuals with strong communication skills, basic computer proficiency, and a dependable work ethic to join our growing team.What You'll DoIn this role, you will handle both inbound and outbound calls with current banking customers regarding recently missed payments (2–90 days past due). This is not third-party debt collection or old debt recovery.Responsibilities include:Handling inbound and outbound customer callsAssisting current customers with payment reminders and account solutionsReviewing account information professionally and accuratelyNavigating multiple computer systems efficientlyAccurately documenting customer interactionsProviding excellent customer service while maintaining compliance standardsCommunicating professionally and respectfully with customersCompensation & BenefitsStarting pay of $16/hourUp to $500/month in performance bonusesPaid trainingPaid Time Off (PTO)401(k) with company matchHealth, dental, and vision insuranceEmployee referral programCareer development and advancement opportunitiesAll necessary equipment providedTraining ScheduleTraining begins Monday, August 31, 2026Monday–Friday8:30 AM–4:30 PMPaid trainingOn-site in Buffalo, NYCandidates must be available to attend the full training schedule.Position DetailsFull-TimeExpected Hours: 40 per weekWork Location: On-SiteLocation: Buffalo, NYStart Your Career With CMSIf you are looking for a stable, full-time opportunity with paid training, monthly bonus potential, benefits, and opportunities for advancement, we encourage you to apply.Join a professional team where you can build valuable customer service and financial-services experience while helping current customers resolve recently missed payments.Apply today to be considered for our Monday, August 31, 2026 training class.#ZR